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Job description

VANRATH are delighted to be assisting a leading Broadband Company with the recruitment of a Customer Support Administrator. Fantastic company to work in, one of the best company cultures in NI and opportunities for progression.

Shifts are held over Monday to Friday (1 Hour Lunch). No weekend working.

The role will be Hybrid working (3 days Working From Home and 2 days in North Belfast - Dargan Crescent office). Initial first few days training will be in office.

This is an immediate need for the company, and individuals who are immediately available will be preferred to others. Initially this will be a 4-month contract (Great likelihood of Permanency depending on performance).

Equipment will be provided to yourself for Home working.

Salary

£24,000 + other Additional Benefits (Top Company)

Responsibilities

Seeking an experienced Administrator with exceptional customer service skills to support the coordination of our customer installations.

• Liaise with customers, the install team and the sales team to schedule customer installations and to communicate, understand and resolve issues relating to the installation process
• Contact customers for whom their installation is on hold in order to keep them informed of timescales
• Manage the installations calendar and daily issuing of works to contractors
• Provide information to customers to ensure understanding of the installation process, providing a top class customer service at all times
• Update trackers and logs on Excel and updating the netadmin and powerapps systems daily
• Process all MDU and wayleave requests
• Regular reporting of job status from the powerapp system
• Raise cancellation tickets and liaise with sales for on hold jobs

The Ideal Person

• Experience working as an Administrator + Experience with Excel
• Experience dealing with Customer calls
• Excellent communication skills, able to engage with various internal and external stakeholders across all levels
• Strong administrative experience
• High level of IT literacy

For further information on this opportunity, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves via Vanrath in the strictest confidence.

VANRATH began in 2000, when a senior level accountant was on the lookout for new opportunities. Wayne Sullivan discovered that professional recruitment services for accountants was not quite the experience he had expected. His entrepreneurial nature and a drive to help other accountants like himself to realise their career aspirations, was the ‘light-bulb’ moment that encouraged him to start a recruitment agency like no other. The goal was to recruit in the same way, and to the same standard, that an employer would recruit into their own business to ensure the client would get exactly what they required.

Initially setting up shop in Dublin the name was founded, VANRATH, an amalgamation of the 2 founding partners names. In 2002, Wayne decided to return home to Belfast to take on the Northern Ireland market. He purchased VANRATH’s first official home on the 6thfloor of Lesley suites which enabled the business to hit the ground running with the establishment of our Accountancy Team

IT recruitment was VANRATH’s next big venture and in 2004 the team has grown the IT business into the largest IT recruitment business in Northern Ireland.

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Job Type: Full-time

Salary: £23,800.00-£24,000.00 per year

Benefits:

• Company pension

Schedule:

• Monday to Friday

Work Location: Hybrid remote in Belfast

Reference ID: CSA-VT