Customer Success - New Business Bristol, England
Job description
Role: Customer Success - New Business
Salary: £25,000 + Commission (OTE £40,000)
Contract type: Full-time. We offer flexibility of working hours and location.
Location: Bristol (Hybrid)
Do you want to work in a fast growing company that has a strong innovative and inclusive culture?
We embrace flexible and hybrid working, give our team unlimited holidays and nurture our employees personal development with weekly personal development focused catch-ups.
Our teams work with the best equipment (of their choice) and tools. Every team member receives a monthly development/well-being allowance alongside attending conferences and anything else that they need to help further their skills, experience and career path.
What you will be doing
As a Customer Success - New Business representative, you will play a key role in the growth of the business.
Signable is an electronic signature software provider that makes contract signing easy.
You will drive revenue and lifetime value by proactively getting in front of free trial customers and educating them on new and existing product capabilities. You will act with urgency when it comes to customer queries and issues.
You will play a key role in qualifying sales opportunities provided by our marketing team, nurture leads, do web presentations for prospects and free trial customers. The ideal candidate will be innovative, determined and a go-getter.
Main Responsibilities:
- Responsible for increasing new monthly and annual subscriptions;
- Onboard all new Free Trial Customers;
- Develop and qualify new lead opportunities
- Hunt for prospects on social networks such as LinkedIn;
- Ensure the customers experience an easy onboarding process of our solutions as well as to provide strategic guidance on how customers can maximise the adoption and usage of our solution and its benefits;
- Develop partner relationships within the UK and US;
- Relentlessly serve as the customer advocate to Signable ensuring customer satisfaction;
- Collaborate with product and support teams to maximise customer satisfaction and growth;
- Response to customer queries with urgency;
- Lead and Opportunity Management via our CRM tool (HubSpot).
Essential Skills / Our Ideal Candidate:
- Excellent communication (written and verbal) skills;
- A natural curiosity, self-motivated, and eager to learn;
- Ability to work across different communication channels, including phone, email, and LinkedIn;
- Assertiveness and confidence;
- You can perform well under pressure, with outstanding organisation and the ability to prioritise;
- Loves helping people.
Please note: The qualifications and experiences above act as a loose guide to what we’re looking for. We’d still love to hear from you if you have more or less experience, so long as the core skills can be demonstrated
Some of our great benefits include:
- Unlimited annual leave - including time off for religious holidays
- £50 per month to spend on either your wellbeing or development
- Flexible working hours for everyone
- Financial Coaching with a dedicated Advisor through Octopus Money Coach
- Enhanced paid parental leave
- Free face-to-face counselling for up to 8 sessions
- Life assurance & income protection
- Health support plan for things like eyecare, dentist, medical support
- Mac or PC? Your choice… just let us know
- Take a look at the full list of our benefits here
Our Office
- Multi-purpose office space with open desk areas, quiet working booths and collaboration spaces
- Private rooms available for religious observance, meditation and reflection
- Casual dress - wear whatever you feel comfortable in & represents you
- Secure bike parking
- On-site showers
- Secure lockers
- Dog friendly office
Find out how we hire here
Find out more about our Customer team here
Want to see what we have been up to at DOMO? Check out our Signable Instagram here - https://www.instagram.com/signablehq/
Please note: We can currently only accept applications from candidates that are located in the UK or have long-term working rights in the UK.
We are not looking for external agency support with this role - thank you!
