Customer Success Manager (Bi-lingual) London, England
Job description
Trint's A.I.-powered platform leverages speech-to-text to automatically transcribe audio and video, revolutionising the way content is created. We liberate users from menial so they can focus on the meaningful. We are designing and defining a new software category we call StoryTech. As a product-led company we are looking for a visionary product leader who can lead us in defining our roadmap and delivering it.
We're passionate about our product, we're team players, we care about the people that use our product and we're proud of our diverse and inclusive culture. We're a global company with 100 employees in offices in London and Toronto.
We operate a Self Serve (B2C) business and a full-service Enterprise (B2B) business. Our clients include anyone who produces content: large and small media companies, marketing firms, corporations, universities and individuals. Some of our B2B Customers: The New York Times, The Washington Post, Sky News, Nike, The Associated Press, CNN and Der Spiegel.
Candidates seeking employment at Trint are considered without regards to race, colour, religion, national origin, age, sex, marital status, ancestry, disability, pregnancy status, gender identity, or sexual orientation. We strongly believe that diversity of experience, perspectives, and backgrounds creates a better environment for our employees and a better product for our users
The Role
- Drive customer implementations to successful launch by managing scope, budget, timeline, resources and the customer relationship
- Driving growth with existing customers, identifying upsell opportunities and generating new revenue
- Understanding, adapting to and helping to develop Trint's ongoing product and technology developments
Responsibilities:
- Developing relationships with our English and French customers to serve as a trusted consultant to optimize their business
- Monitoring and analyzing usage and product adoption, proactively contacting clients to deliver coaching/training to improve their utilization
- Gather customer requirements and partner with the Product team to deliver functionality to the customer
- Provide best practices in relation to the technology, process, and rollout plans
- Participate in customer support related content creation, such as FAQs and how to videos
The right candidate:
- 2+ years experience in a Customer Success or Sales function, working with a software solution
- Proactive - Proven ability to work as part of a team to formulate solutions to help customers meet business objectives.
- Collaborative - proven ability to build strong relationships
- Technical - Able to understand customer's technical environments and requirements and articulate product solutions that fit specific requirements
- A Problem Solver - experience with troubleshooting technical challenges to resolution
We offer:
Competitive salary plus OTE
Benefits:
- Unlimited holiday + flexible working opportunities
- Vitality private health insurance
- Generous EMI share option scheme
- Enhanced parental leave
- Cycle to Work scheme
- Critical Illness Cover
- Income protection
- Workplace pension scheme
- Relaxed and social office environment, snacks, and team socials
- Trint offers hybrid working with 2 days in our London office in Whitechapel.
