customer success manager Remote
Job description
Live events are fun.
Concerts, sporting events, festivals….we make lifelong memories enjoying live events with friends and family.
Companies spend over $600 billion each year taking clients and prospects to events because it works. At TicketManager, we get to work in an industry we love: Live events that bring people together and make memories.
The world’s best companies use TicketManager’s industry leading ticket and event management software to make client entertainment easy and prove the ROI. We help companies have more fun by making it easier to invite guests, manage an event from invitation to execution to post-event reporting, and proving just how valuable live events can be.
The Customer Success Associate will support our Revenue team on assigned Enterprise and SMB accounts to promote high levels of customer satisfaction and adoption. The CSA plays a critical role in ensuring our partners receive maximum value from their TicketManager investment.
Desired Skills and Experience:
- Bachelor’s degree required
- 1-3 years of professional work experience in a collaborative, data-driven environment
- Previous customer service and/or customer success experience preferred
- Sports, entertainment, and hospitality experience preferred
- Strong interpersonal skills: negotiating, influencing, and dealing effectively with people
- Excellent communication and organizational skills with the ability to manage multiple projects simultaneously
- Proven presentation and executive meeting planning
- Self-motivated person who can take directions and exceed expectations
- High personal integrity, ethics, and credibility
- Expertise with standard corporate software including JIRA, CRM, etc.
- Ability to work in a fast-paced environment while on-site with clients
- Travel to assist current clients with their credentialing needs for up to 2 weeks, x2-3 times a year (for marquee events such as Wimbledon, The Olympics, The Ryder Cup, Formula 1, The UEFA Champions League Finals, FIFA World Cup)
- Knowledge or previous experience with HTML preferred
Responsibilities:
- Support our Revenue team on assigned accounts to promote high levels of customer engagement, satisfaction, and product renewal
- Analysis of customer engagement and proactive outreach to increase product usage and adoption, reduce asset waste, and improve customer experience.
- Deliver customer projects that meet customer requirements and customer success.
- Learn and develop skills required to successfully drive expansion sales and the enterprise level
Reporting Line:
Spencer Korey – VP of Sales– [email protected]
TicketManager Highlights:
- $41,800 – $49,500 GBP DOE
- $7,615 GBP Bonus Eligibility
- Fun Company Perks
- Inc. 5000 fastest-growing private company by Inc. Magazine six years in a row
- Recognized as one of the Best Places to Work by Inc. Magazine and the LA Business Journal
- 4.6 out of 5 Glassdoor rating
- Used by over 4,000 globally known companies including ~15% of the Fortune 500
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