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Our people make us who we are. We’re a diverse and inclusive bunch, and it’s important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.

Where possible we’re committed to flexible working and supporting our employees to have the right work life balance. This is a Hybrid working opportunity where you will operate from Home and our Glasgow Offices with a balance of home and office based working.

• Leadership and coaching of a team (c1-15 people) to drive performance, optimise day to day working
• Responsible for customer satisfaction through the development of relationships with key customer contacts to build a working understanding of their business model to bring a value alignment
• Delivering monthly targets as set by Business across a range of commercial and experiential metrics
• Responsible for monitoring ongoing customer health, customer satisfaction/NPS, acting on feedback to improve and drive satisfaction
• Partner with Propositions, Marketing and Service to ensure that 3 UK’s products and services are delivering against a brilliant customer experience,
• Prepare and deliver updates on performance to various levels of business and Three senior management, ensuring all stakeholders are engaged to an appropriate degree
• Support Three senior leadership in achieving strategic goals and monitor progress through the use of appropriate metrics.

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