customer success manager Remote
Job description
Senior Customer Manager – Off Trade
Function: Off Trade
Location: Field Based
Salary: £52,000 - £60,000 base (DOE) + Flexible benefits (15% of base salary can be taken as cash, benefits, or a mix of both) plus full benefits listed below.
Contract: Permanent
Closing Date: 13th of August 2023. Please note, we may close vacancies early where we receive significant numbers of applications, so don’t delay!
As the UK’s leading pub, cider, and beer business, we’re home to some of the world’s best-loved ciders and beers, and a leading player in the international drinks industry. But there’s so much more to HEINEKEN than meets the eye.
We have an excellent opportunity available for you to grow your career and make a difference at Heineken UK. As a Senior Customer Manager, you’ be part of Heineken UK’s off trade team and responsible for one of our most important customer relationships.
If you looking to become part of a high energy team, that’s passionate about delivering results and building deep customer relationships this role could be perfect for you.
The Role
Reporting into the Business Unit Director, The Senior Account Manager sits within the Off Trade organisation and is required to deliver budget volume, net sales revenue, profit and market share. The job needs to take a holistic approach to the needs of the business in which they partner using a range of developed consumer, shopper and customer category based skills – adding insight and developing initiatives that are tailored to the customer’s needs. Internally the role must also drive forecast accuracy via jointly agreed brand forecasts.
You will be a the key contact point for the customer, managing the full provision of account management and prime negotiation for pricing and promotions, create and champion customer understanding throughout Heineken UK in order to deliver joined up approach that satisfies the customer needs whilst also working closely with them on category partnership to drive visibility of Heineken brands.
The Candidate
We are looking for someone with a strong all-rounder for this role. This job requires someone who is able to use their strong data analyst and interpretation skills to sell and negotiate whilst maintaining excellent stakeholder relationships. If you have a category, portfolio, and experience in managing a budget or P&L then we want to hear from you!
If you have;
- Strong stakeholder management skills – able to create and maintain strong relationships both internally and externally with people at all levels
- Good selling and negotiation skills
- Great data analysis and interpretation skills – being able to pull detailed analysis together and turn in into an engaging presentation
Then this could be the role for you!
The Good Stuff!
In addition to your base salary, you’ll also receive:
- Annual bonus
- Flexible benefits (15% of base salary can be taken as cash, benefits, or a mix of both)
- Company funded Private Medical Healthcare
- Double matched pension contributions (up to 10%)
- 35 days holiday (with the opportunity to buy/sell)
- A monthly case of our delicious ciders and beers!
- Exciting opportunities to develop your career
You’ll also get the opportunity to get involved with one of our colleague networks where groups of colleagues from all over the business work together to ensure we’re always working towards being a diverse and inclusive company.
The application
If you like what you’ve read and want to explore this opportunity further, please apply before the closing date listed at the top of the advert.
Please note, we may close vacancies early where we receive significant numbers of applications, so don’t delay!
If you need any adjustments made to support your application, for example if you require information in different formats, or if you have any accessibility issues, then we’re more than happy to review our processes – please feel free to get in touch with us as [email protected].
In all likelihood the ideal candidate for this role won’t meet every single requirement in this advert, in fact we all need the opportunity to grow and develop in role. We understand some applicants are less likely to apply to jobs unless they feel they meet every single qualification. The team at HEINEKEN would encourage you to submit an application if the advert has piqued your interest rather than ruling yourself out based on any self-limiting beliefs. You never know, you may be exactly what we’re looking for!
We’ve 150 years of brewing history and are proud of this legacy. Yet we’re sure our best days are ahead of us. Every one of our colleagues has a role to play as we dream big, set bold ambitions, and push the boundaries. We support colleagues on this journey with development opportunities and unique experiences to help them reach their full potential.
Apply today to discover Your Future, Untapped
