customer success manager London, England
Job description
About us
Searchland is a B2B off-market land sourcing platform which provides data on property and land. Our customers include property developers, land agents, architects and planners. We help them make better choices when acquiring land and property to build and develop upon. Searchland is not a faceless tech company, we pride ourselves on being on a first-name basis with our customers and it is the SDR’s responsibility to start these relationships.
We are looking for a suitable CSM will be in charge of accepting client handovers from our BDMs. We are searching for a CSM that can develop business objectives with clients, work with them to reach these objectives, problem-solve with them, and ensure that they can use as much of the platform as possible. Customer satisfaction is important to this function, and a competent applicant should be able to make the customer feel as if Searchland is an extension of their company. This job brings value to our clients and adds a human factor to the software.
Your day-to-day responsibilities as our CSM
- Own customer renewals process
- Be accountable for churn
- Provide our customers 1-2-1 communication
- Be responsible for delivering key education resources at scale, which may include a digital presentation or a video recording.
- Communicate with teams and founders to propose potential new ideas to support the business, our clients, and/or your role.
- Upsell to clients
- Deliver customer feedback to the wider team
- Successfully onboard new paying customers
- Monitor customer usage
- Help grow new business through referrals
- Shared ownership of the support chat channel.
What we offer you
- Hybrid work model (office and remote working)
- An opportunity to be a part of a rapidly growing, ambitious start-up.
- £500 personal growth fund
- Property development training days
- Flexibility on location & hours
- 28 days holidays (incl BH) & unlimited unpaid holiday days
- Quarterly company socials and team building activities.
Job Types: Full-time, Permanent
Salary: £35,000.00-£40,000.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Referral programme
- Sick pay
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Commission pay
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in London
