customer success manager London, England
Job description
London, UK (Hybrid)
Salary: £45,000 - £50,000 + Equity Options
Odin is on a mission to drive human progress by fundamentally reimagining how to invest.
We envision a world where people can vote with their money on what the future looks like and participate in creating it. To achieve this, we’re building a community-centric platform to launch and invest in venture capital funds & angel syndicates. Odin offers investment infrastructure for fund managers, as well as social features allowing investors to connect & collaborate with each other.
You can imagine it a bit like the illegitimate love child of Twitter and Blackrock. Our mission is ambitious and underpinned by our values. We’re already trusted by over 5,000 VCs, angels and founders, and we are just getting started.
At Odin, we truly value the power of diversity and inclusion. We warmly invite applications from individuals of every gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, and anything else that makes you who you are. Your walk of life, background and experience brings a unique perspective that matters to us, as it helps us create products that resonate with and serve everyone.
The Role
- Reporting to our Head of Customer Success, you'll enable our customers to seamlessly launch, run, and close their SPVs with Odin
- You'll nurture customer relationships by diligently supporting queries, promptly requests, meticulously reviewing legal documents, and reconciling payments
- You'll drive growth and increase loyalty by providing customers with a proactive, white-glove experience as they use our products
- You will serve as the voice of the customer for the product and engineering team. This involves engaging with customers to gather feedback, collating valuable insights, and ensuring that we continue to enhance the product experience and make it more delightful.
Your Skills
- You push harder. You're always willing to go the extra mile in your engagement with customers to ensure they have a first-class experience investing with Odin
- You're a brilliant communicator. Whether it's written or verbal, through your articulate communication, you develop trust, demonstrate active listening, and increase customer loyalty
- You're customer-obsessed. You keep delighting and serving our customers front of mind, and through patience, you deliver first-class support that creates value and leaves a lasting impression
- You're a problem solver. You know challenges will arise, and you approach them with diligence, taking a logical approach to decision-making
- You're focused. Our mission is ambitious, and by default, you're organised and thorough as you commit to excellence to get the job done
Your Experience
Must have
- You have a successful track record of delighting customers in a scaling fintech or an emerging venture capital firm
- You have actively contributed to the implementation of exceptional processes and clear metrics within a team. Your commitment to excellence has consistently propelled you towards achieving remarkable results
- This role encompasses everything you have done before, and you are ready to step up into a senior position, set quality standards, and make an immediate impact
- You have knowledge of or interest in venture capital or angel investing
Working at Odin
Our people-first environment supports our team in adopting a balanced way of working. Our teams work together to promote a culture that recognises your impact and supports your life outside work so you can bring your best to work.
Our benefits include:
- An equity option package so you can benefit from our success (you need skin in the game!)
- Flexible working to ensure you get the most optimal work and life balance
- The best tech setup that gives you the right tools for the job
- A benefits package including parental leave, learning and wellness budget, and private health care
- The opportunity to join an early-stage tech company that is driving human progress
Your Location
We are a UK-based team that values face-to-face interactions to achieve our mission and bring out the best in each other. We recognise the best person for the job might not be based in the UK, and if you plan on relocating, we’d be happy to discuss how we can support you.
Accessibility Adjustments ️
We’re committed to removing invisible barriers. If there are any adjustments we can make to better support you, please let us know when you apply.
