customer success manager Wakefield, England
Job description
In conjunction with Superscript, Minster Law is offering a fantastic opportunity to join Superscript’s highly successful Customer Success Department on a 1 year contract.
About Minster Law & Superscript
Established in 2006, Minster Law is one of the UK’s leading personal injury claims providers to the motor insurance market. As well as personal injury, we also offer advice to clients in relation to employment, consumer and property disputes.
We have recently partnered with Superscript who are looking to redefine business insurance. Superscript are no ordinary insurance company providing cover that is effortless, fair, and flexible – just the way it should be! Whilst you may not have heard of them, you may have seen their advertisements on digital billboards around Leeds and the West Yorkshire region!
Our values
When you join the team here at Minster, you will be joining an Investor’s in People Platinum accredited organisation, which demonstrates our commitment to high performance through great people and a strong company culture that focuses on trust, respect, openness and inclusion. Our values are ‘stand together’, ‘be courageous’ and ‘find a way’ and this embodies everything we do.
Superscript’s ethos is to challenges themselves every day to think smarter and do better. As a group they aim to build simple, fair, agile protection for their customers’ great ambitions.
Our Benefits
Your contract of employment will be with Minster Law, with a secondment to Superscript, so you will be able to take advantage of the great benefits at Minster so we can reward our colleagues for the great work they do and to say thank you. This includes a generous bonus scheme, matched pension scheme, insurance benefits, health and wellbeing support, discounts, regular reward incentives, study sponsorship and great social events.
The Roles
As Superscript focus on the next stage of their growth, they’re looking to build a team of Insurance Specialists to help them get there. Those successful will help to form the Inbound/Outbound arm of the Customer Success Departments.
There are 3 different roles available, with 3 vacancies per role and all on 1 year, Fixed Term contracts.
Customer Retention Specialist, Customer Solutions Specialist and Customer Success Specialist.
All 3 roles play a crucial part and whilst there are subtle differences between the roles, one thing is clear for Superscript – the perfect person for the role is a results driven, super-organised and enthusiastic people-person, eager to deliver exceptional service to their clients!
For further information, please head over to the Minster Law website where the specific profiles are available for all roles.
Person Specification for All roles
Essential Criteria
- Excellent spoken and writing English skills (minimum of GCSE Grade C or equivalent in English
- GCSE Grade C (or equivalent) in Maths
- Previous experience of working in a Customer Service role
- Excellent, proven Customer Service skills
- Self-motivated – can work independently and as part of a team
- Tech-savvy
Desirable
- Experience of organising workloads and maintaining effective contact with customers
- Robust – able to deal with changing circumstances and challenging situations whilst still achieving objectives
- Team Player and act as a role model to your colleagues, working together to achieves business and team goals
- Willingness to learn and adapt in a dynamic business environment
Salary
£19,838 to £22,500
How to apply
If you think you have the skills and experience for this role, don’t delay and apply now via our website.
If you would like more information about this role, please contact our Careers Team through the website.
Job Types: Full-time, Fixed term contract
Contract length: 12 months
Salary: £19,838.00-£22,500.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Paid volunteer time
- Referral programme
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Wakefield: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you have previous experience of working within a Customer Service role?
- Do you have experience of working within an office environment?
Work Location: In person
Application deadline: 09/07/2023
