customer success manager The Woodlands, TX

MAERSK

Full Time The Woodlands, TX 98615 - 67678 USD ANNUAL Today

Job description

Supports the sales team to manage and grow assigned accounts in line
with the organizational strategy, goals, policies and processes.

We offer

We offer you an exciting global career at the forefront of world trade. Working with the best people in a global team culture with future growth opportunities in an industry that has a significant impact on the world economy… We’re proud of our people who define our company’s industry leadership, global team culture and customer-centric focus every day.

When you join our team you join a truly diverse, global organization in a fast-moving, values-based, work environment where you can grow on the job, create and shape our digital solutions, tap into industry-leading talent development initiatives, enjoy working with your colleagues and broaden your world view through our international job postings.

We offer competitive compensation and benefits for full-time employees including health, dental and vision insurance, a 401k savings plan with an employer match and paid time-off – and our parental leave policy is recognized world-wide as one of the best in the industry.

Maersk is unique Maersk is uniquely positioned to play a significant role in global trade, creating opportunities that help countries, companies and people succeed. Our vision is simple: Maersk is the global integrator of container logistics, connecting and simplifying our customers’ global supply chains. We do this through the global scale of Maersk, the world’s largest shipping line; our Logistics and Services expertise that help customers manage their global supply chains; and through our port operator, APM Terminals, one of the largest container terminal operators in the world with the most strategic locations to serve global supply chains. Join us and play an important role on our team lifting global trade every day!

Key Responsibilities

Responsible for providing price quotes to customers and ensuring the agreed upon prices and terms are correctly updated in the contract management system.
Responsible for the accuracy of invoices sent to customers.
Close collaboration with customers and various departments including trade management, off shore shared service centers (GSC), Sales Reps, and Finance.
Quote customers, utilizing company processes, policies, and standards.
Ensure that contract agreements are correctly and updated in a timely manner and maintained in the contract system utilizing company processes, policies, and standards.
Collaboration with sales reps, proactively conduct contract renewal planning meetings to identify client contract requirements, establish an action plan to execute on them for the purpose of delivering the customer a complete, and correct contract on time.
Engage with the necessary stakeholders which have a part in price decisions such as legal or regulatory requirements, contract standards, and operational cost for extraordinary services.
Meet deadlines and communicate on an ongoing basis with internal stakeholders.
Review contractual performance of both parties to ensure compliance with terms and to identify conflicts or changes requiring resolution.
Builds a good understanding of target customers and their business.
Provides a personalized service and builds relationships with customers.
Communicates service or rate changes, notable trends, policies and other relevant information to assigned accounts.
Ensures customer relationship management tools are updated on time and are of excellent quality.

Who we are looking for

Ability to clearly and concisely articulate detailed instructions
Strong attention to detail
Process execution compliance
Team player and proven ability to work independently, prioritize, and work under pressure
Excellent interpersonal and communication skills (verbal, written and presentation)
Ability to build good working relationships (internal and external)
Strong work ethic and takes initiative to identify what needs to be done
Strong organizational and time management skills: multi-tasking and prioritizing, efficiently meeting deadlines, etc.
Experience supporting Clients and Sales teams in the service industry including managing contract conflicts and issue resolution, addressing service pricing/ cost inquiries, creating service price/cost quotes, reviewing and referencing sales contract terms and pricing
Experience using web-based software
Proficiency with the Microsoft Office suite of software, especially Outlook, Excel, Word, and PowerPoint.
Create and modify spreadsheets, use basic formulas, create v look-ups and pivot tables

Qualifications

High School Diploma or equivalent required; Advanced or Bachelor’s Degree in logistics/supply chain related fields preferred
At least 2 years of work experience
Must be willing to travel into The Woodlands, Texas office two days a week.
Industry experience in any of the following: supply chain, ocean carrier, transportation logistics, & shipping logistics is highly preferred
Experience using any CRM especially Salesforce.com
Must be proficient in MS Office programs such as Excel, Word, and Outlook

Notice to applicants applying to positions in the United States:

You must be authorized to work for any employer in the U.S.

Maersk is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities who are applying for positions in the U.S. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

If you are interested in applying for employment with Maersk in the U.S. and need special assistance or an accommodation to use our website or to apply for a position, or if you need a reasonable accommodation to perform a job, please contact the applicable Human Resources Department by emailing [email protected].

Determination on requests for reasonable accommodation are made on a case-by-case basis pursuant to an interactive dialogue between the applicant and the Company.

Pay Transparency Notice:

https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

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