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TELUS Health are looking for an Associate Customer Success Manager to join our growing team in the UK or Ireland! This is a remote role but ideally, we are looking for someone who can travel to Ireland (Dublin) once a month for client meetings.

You will be responsible for managing a specific block of clients and driving growth within the customer base. You’ll be developing and maintaining long-term relationships by providing excellent customer service, consultative support, and negotiating/renewing existing client contracts related to the delivery and evaluation of Employee Assistance and Support Programs.

The role will also require providing support to key accounts managed by a Senior Customer Success Manager; providing customer service, administrative support and ensuring client EAP contract requirements are met.

• Achieve identified revenue and growth targets
• Respond to client inquiries & service requests pertaining to their programs and services
• Responsible for the execution of client contracts and programs
• Responsible for program governance including the review of internal reporting and identification of issues
• Issuing reports to clients
• Managing the renewal process with appropriate internal teams
• Responsible for client support, annual planning preparation and meetings where appropriate
• Responsible for execution of manager and employee orientations (delivered telephonically or by webinar) where appropriate, as well as follow-up on trauma, WPT initiatives etc.
• Act as a liaison with internal departments to resolve issues that may arise with clients
• Managing and coordinating Quality Assurance Reviews
• Follow up on manager consultations
• Responsible for updating and utilizing the CRM (Customer Relationship Management) system

• 1-3 years of experience in a sales/account management environment
• Previous experience with HR, Wellness programs, and/or EAP is considered an asset
• Demonstrated ability/potential to manage a book of business independently
• Ability to respond in a timely and strategic manner to the day-to-day requirements of our clients, while identifying and uncovering business opportunities
• Ability to meet clients in person as required, including monthly travel to Ireland and occasionally in the UK
• Demonstrated ability to meet and exceed revenue targets
• Strong problem-solving skills
• Strong organizational, analytical, and Project Management skills
• Exceptional written and verbal communication skills
• University degree in Business or a related field is beneficial

• Annual incentive and commission plan
• Pension
• Private Medical Insurance including Digital GP
• Healthcare Cash Plan - claim back dental bills or the cost of new glasses
• Dental Plan
• Life Insurance
• Group Income Protection
• 24 days annual leave and two extra wellbeing days per year, in addition to 8 bank holidays
• Access to hundreds of perks including cashback offers and discounted gift cards on your favourite brands, discounted cinema tickets and more
• Employee Assistance Programme (EAP) provided in a fully confidential manner to ensure you get the support you need