customer success manager London, England
LifeWorks
Full Time
London, England
10.56 - 12.04 GBP Today
Job description
TELUS Santé et LifeWorks se sont récemment associés pour tirer parti de la puissance de la technologie et de nos cultures bienveillantes afin de faire progresser notre objectif commun de bâtir un meilleur avenir plus sain pour tous. En tant que chef de file mondial des services de santé et de bien-être – englobant la santé physique, mentale et financière – TELUS Santé améliore les résultats en matière de santé pour les consommateurs, les patients, les professionnels de la santé, les employeurs et les employés.
TELUS Health are looking for an Associate Customer Success Manager to join our growing team in the UK or Ireland! This is a remote role but ideally, we are looking for someone who can travel to Ireland (Dublin) once a month for client meetings.You will be responsible for managing a specific block of clients and driving growth within the customer base. You’ll be developing and maintaining long-term relationships by providing excellent customer service, consultative support, and negotiating/renewing existing client contracts related to the delivery and evaluation of Employee Assistance and Support Programs.
The role will also require providing support to key accounts managed by a Senior Customer Success Manager; providing customer service, administrative support and ensuring client EAP contract requirements are met.
Responsibilities:
- Achieve identified revenue and growth targets
- Respond to client inquiries & service requests pertaining to their programs and services
- Responsible for the execution of client contracts and programs
- Responsible for program governance including the review of internal reporting and identification of issues
- Issuing reports to clients
- Managing the renewal process with appropriate internal teams
- Responsible for client support, annual planning preparation and meetings where appropriate
- Responsible for execution of manager and employee orientations (delivered telephonically or by webinar) where appropriate, as well as follow-up on trauma, WPT initiatives etc.
- Act as a liaison with internal departments to resolve issues that may arise with clients
- Managing and coordinating Quality Assurance Reviews
- Follow up on manager consultations
- Responsible for updating and utilizing the CRM (Customer Relationship Management) system
Succeeding as an Associate Customer Success Manager will require the following:
- 1-3 years of experience in a sales/account management environment
- Previous experience with HR, Wellness programs, and/or EAP is considered an asset
- Demonstrated ability/potential to manage a book of business independently
- Ability to respond in a timely and strategic manner to the day-to-day requirements of our clients, while identifying and uncovering business opportunities
- Ability to meet clients in person as required, including monthly travel to Ireland and occasionally in the UK
- Demonstrated ability to meet and exceed revenue targets
- Strong problem-solving skills
- Strong organizational, analytical, and Project Management skills
- Exceptional written and verbal communication skills
- University degree in Business or a related field is beneficial
You will receive a permanent position with benefits package including:
- Annual incentive and commission plan
- Pension
- Private Medical Insurance including Digital GP
- Healthcare Cash Plan - claim back dental bills or the cost of new glasses
- Dental Plan
- Life Insurance
- Group Income Protection
- 24 days annual leave and two extra wellbeing days per year, in addition to 8 bank holidays
- Access to hundreds of perks including cashback offers and discounted gift cards on your favourite brands, discounted cinema tickets and more
- Employee Assistance Programme (EAP) provided in a fully confidential manner to ensure you get the support you need
Closing Date: Sunday 30th July
#LI-Remote
#LI-AW1
#LifeAtTELUS
#HiringNow
Là où la loi le permet, les employés doivent être entièrement vaccinés pour accéder à un bureau de TELUS Santé ou de LifeWorks, ou aux locaux des clients.
Les personnes handicapées qui ont besoin d’un accommodement durant le processus de candidature ou qui aimeraient obtenir l’offre d’emploi dans un autre format peuvent en faire la demande par courriel à l’adresse .
En déposant votre candidature pour ce rôle, vous comprenez et acceptez que vos informations seront partagées avec l'(les) équipe(s) d'acquisition de talents du groupe de sociétés TELUS et/ou tout gestionnaire impliqué dans le processus de sélection.
LifeWorks
www.lifeworks.com
Toronto, Canada
Stephen Liptrap
$500 million to $1 billion (USD)
5001 to 10000 Employees
Company - Public
Business Consulting
1966
