customer success manager Remote
Job description
Are you an experienced Customer Success Leader with expertise in Motor Fleet Insurance Underwriting, Fleet Management Software/Services, or Motor Fleet Claims? We have a remarkable opportunity for you to join a cutting-edge Insurtech that’s revolutionising the insurance industry!
Having recently secured Series B funding, they are determined to become the leading insurance company for connected and autonomous vehicles.
Role: Head of Customer Success
You will play a crucial role in helping customers unlock maximum value from their connected insurance policies. Working closely with the Chief Underwriting Officer and Chief Revenue Officer, and collaborating with the extended leadership team, you will lead the team's transition, building robust processes, playbooks, and implementing effective hiring and training plans.
What makes this opportunity exciting:
- Lead the team transition by developing processes, playbooks, and talent strategies
- Focus on delivering proactive safety interventions to fleet customers, improving their journey from onboarding to reduced road traffic accidents and seamless renewals.
- Collaborate closely with cross-functional teams, including data, underwriting, operations, sales, and product, to develop tools, features, and scalable value delivery processes.
- Utilize CRM (Hubspot) and other tools to collect and analyse data for enhanced engagement and decision-making.
- Provide updates on the customer success strategy and key results to the company, investors, and business partners.
What you'll bring to the table:
- Passion and alignment with the mission to make the world quantifiably safer.
- Experience managing high-performance teams with clear success metrics.
- Proven track record of meeting or exceeding ambitious change targets.
- Data-driven mindset, excellent communication skills, and the ability to collaborate effectively with internal teams and external partners.
Requirements:
- Expertise in Motor Fleet Insurance Underwriting, Fleet Management Software/Services, or Motor Fleet Claims.
- Experience in a high-growth or scale-up setting.
- Tech enthusiast with a passion for cutting-edge technology.
- Proven experience presenting to large groups at conferences or trade shows.
- Proficiency in building compelling presentations and power points.
Join our client and be part of shaping the future of insurance! If you are a dynamic customer success leader from this sector with relevant experience, we would love to hear from you.
Job Types: Full-time, Permanent
Salary: £90,812.73-£120,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
- Yearly bonus
Experience:
- Customer Sucess: 2 years (required)
Work Location: Remote
Application deadline: 04/08/2023
Expected start date: 09/08/2023
