customer success manager United States
DeleteMe
Full Time
United States
10.56 - 12.04 USD Today
Job description
About Abine, The Online Privacy Company
Abine is the online privacy company that makes easy-to-use tools for consumers and businesses to control what personal information companies, third parties, and other people see about them online.
Although the notion of privacy isn’t new, privacy in an interconnected, digital world is much more difficult to navigate. When our founders Rob Shavell, Andrew Sudbury, and Eugene Kuznetsov got together in a small office in Cambridge, MA years ago and agreed that this was emerging as a major problem on the web, Abine was born. Because the ways that third parties are collecting people’s information is constantly changing, Abine has evolved to address these challenges for today and tomorrow.
Abine is led by a passionate team, backed by premier investment firms, and supercharged by a strong mission to empower consumers with privacy.
Job Title: CUSTOMER SUCCESS MANAGER
Location: Remote - Anywhere - US
Job Summary
As a Customer Success Manager you will act as the voice of the customer and work with customers as a strategic business partner to help them optimize their account around DeleteMe’s product offering. Customer Success Managers strive to understand how DeleteMe customers use our product and what additional product features will benefit our customer base. Success Managers help drive the retention experience for our customers and strategize on optimizing the entire customer lifecycle. A critical stakeholder for client success, Success Managers will be involved in project management, account management, customer retention, product/feature deployments, customer feedback loops, customer growth opportunities, and more.
Responsibilities
Ensure a successful client retention experience for DeleteMe customers
Understand DeleteMe customer’s business needs and opportunities for growth with existing customers
Act as a product expert and evangelist for DeleteMe’s customers and customer evangelist with internal DeleteMe stakeholders (Voice of the Customer)
Work cross-functionally with a variety of departments on projects to enhance the product and customer experience
Develop best practices for client engagements and deliver value adding customer engagements on an ongoing basis
Provide Executive Business Reviews to high value customers to demonstrate product value
Mitigate logo churn and increase renewal rates; partner with sales to create excellent net renewal rates.
Help create a referenceable pipeline of customers to highlight and elevate the DeleteMe brand and overall brand awareness throughout the privacy industry
Experience
2 - 5 years of experience working as a Customer Success Manager, Onboarding Manager, or Account Manager
Experience working in a fast-paced SaaS environment.
Experience developing deep client relationships to understand client needs and helping to optimize the customer experience.
Experience with churn mitigation and renewal management.
Experience working with high value, Fortune 500 enterprise customers.
Experience increasing product adoption, net retention, and continually improving the overall customer experience.
Experience working cross-functionally with sales, marketing, product, and support teams to drive positive customer outcomes.
Experience with project management principles and how to effectively manage stakeholder expectations.
Experience in the Privacy, Security, or Threat Intelligence industry is a huge plus.
Skills and Qualifications
Positive and collaborative approach to problem solving.
Excellent critical thinking and problem solving abilities.
Excellent written and verbal communication abilities.
Ability to effectively lead projects and manage stakeholder relationships.
Abine provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
DeleteMe
joindeleteme.com
Boston, MA
Unknown / Non-Applicable
51 to 200 Employees
Company - Public
2009
