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At Collins Aerospace, we’re dedicated to relentlessly tackle the toughest challenges in our industry – Whilst redefining aerospace.

At Collins Aerospace we are driving the industry forward through technological advanced and intelligent solutions for global aerospace and defense. Every day we imagine new ways to make the skies and spaces we touch smarter, safer, more efficient, and more amazing for our customers than ever. Together we chart new and exciting journeys, reuniting families, enhancing flight safety, and protecting nations whilst continually evolving our products and solutions to meet the expectations of tomorrows world, and we do it all with some of the greatest talent this industry has to offer.

We are Collins Aerospace, and we hope you join us as we continue to REDEFINE AEROSPACE.

The Customer Success Team is looking for an assistant to provide global support for SATCOM provisioning. In this role, you will be responsible for completing provisioning services for Connected Aircraft Solutions customers. The successful candidate will have excellent administrative and communication skills, they will have the ability to multi task and good all round organisational skills are essential. The successful candidate must be confident and able to communicate effectively with internal and external teams and customers.

Responsibilities:

• Provisioning of Connected Aircraft Solutions products and services for Global customers
• Producing regular reports for customers and providing ad hoc data requests
• Identifying potential areas for service improvement, then suggesting and planning activities to improve the customer experience
• Ensuring business support applications are kept up to date
• Liaising with multiple internal and external service providers, building and maintaining relationships with them
• Taking ownership of any issues that are reported and working them through to resolution
• Ability to gather and collate technical information and to communicate it effectively with a variety of nationalities across multiple time zones
• Work in a collaborative way, contributing towards a culture of high quality and continuous improvement
• Any other duties as might be required commensurate with the role and grading
• Provide out of hours support – working as part of an on-call rota to include weekends and Bank Holidays
• Potential to work on a shift basis to provide global coverage for provisioning services

Required Qualifications:

• Should possess excellent Microsoft Office skills (Excel, Word, PowerPoint)
• Adaptable to work in an ever changing and demanding operational environment
• Possess detailed technical analytical skills

Desired Qualifications/Experience:

• Proven Customer Service, operational or related industry experience
• ITIL Certification

Attributes:

• Customer oriented attitude
• Able to set priorities and manage workloads in order to meet deadlines whilst paying attention to detail
• Able to be proactive and use initiative at all times
• Ability to work effectively and flexibly within a team/matrix structure
• Able to follow all processes
• Strong organizational, time management and administrative skills
• Excellent communication (written and verbal) and interpersonal skills
• Ability to manage high degree of multi-tasking
• Cultural sensitivity and ability to build relationships with a wide range of people

Amount of Travel Required for Position: 0-25%

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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