Customer Service Advisor Sheffield, England
Job description
A highly successful Sheffield-based group of companies is searching for an ambitious and highly-organised Customer Service Advisor to add to our growing Customer service team.
Our group is made up of 5 manufacturing businesses that span security, power tools and automotive aftercare with sites in the UK and Chicago, USA. Future acquisitions and investments are also moving us further into the online space with exciting opportunities coming.
We create opportunities through entrepreneurship, empowerment, and excellence. We enable our people to be brave enough to help solve the problems to challenge change in industry. With over 200 employees internationally, we’re ready to welcome you.
In this role you will be responsible for liaising with all areas of the business such as Sales, Purchasing, Accounts, IT, Planning and Production, Despatch and Manufacturing, providing exceptional customer service throughout the customer journey within OSL.
Key Duties & Responsibilities:
- To ensure customer excellence is applied to all interactions internally and externally
- To answer inbound calls from UK and international customers
- To make outbound calls from UK and international customers
- To respond to UK and international email enquiries efficiently
- To process UK and international purchase orders efficiently and accurately
- To process UK and international quotations
- To log customer complaints promptly
- To investigate complaints for an efficient resolution
- To liaise with internal / external stakeholders
To be successful, you will have:
- Great communication and organisation skills, with the ability to work accurately under pressure individually and as part of a team.
- A professional approach, with a customer first attitude.
- Good levels of computer literacy
- Customer service experience is desirable but not essential as training will be given.
Benefits
· Competitive Salary, based on experience
· On-site gym
· Free personal training sessions held on Monday’s
· Forward-thinking organization that invests in its staff to improve
· Generous pension and holiday allowances
Job Types: Full-time, Permanent
Salary: £20,300.00-£21,300.00 per year
Benefits:
- Bereavement leave
- Casual dress
- Company pension
- Enhanced paternity leave
- Free parking
- On-site gym
- On-site parking
- Sick pay
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- No weekends
Supplemental pay types:
- Quarterly bonus
Ability to commute/relocate:
- Sheffield: reliably commute or plan to relocate before starting work (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
