Customer Service Advisor

Customer Service Advisor Sheffield, England

OSL Group
Full Time Sheffield, England 20300 - 21300 GBP ANNUAL Today
Job description

A highly successful Sheffield-based group of companies is searching for an ambitious and highly-organised Customer Service Advisor to add to our growing Customer service team.

Our group is made up of 5 manufacturing businesses that span security, power tools and automotive aftercare with sites in the UK and Chicago, USA. Future acquisitions and investments are also moving us further into the online space with exciting opportunities coming.

We create opportunities through entrepreneurship, empowerment, and excellence. We enable our people to be brave enough to help solve the problems to challenge change in industry. With over 200 employees internationally, we’re ready to welcome you.

In this role you will be responsible for liaising with all areas of the business such as Sales, Purchasing, Accounts, IT, Planning and Production, Despatch and Manufacturing, providing exceptional customer service throughout the customer journey within OSL.

Key Duties & Responsibilities:

  • To ensure customer excellence is applied to all interactions internally and externally
  • To answer inbound calls from UK and international customers
  • To make outbound calls from UK and international customers
  • To respond to UK and international email enquiries efficiently
  • To process UK and international purchase orders efficiently and accurately
  • To process UK and international quotations
  • To log customer complaints promptly
  • To investigate complaints for an efficient resolution
  • To liaise with internal / external stakeholders

To be successful, you will have:

  • Great communication and organisation skills, with the ability to work accurately under pressure individually and as part of a team.
  • A professional approach, with a customer first attitude.
  • Good levels of computer literacy
  • Customer service experience is desirable but not essential as training will be given.

Benefits

· Competitive Salary, based on experience

· On-site gym

· Free personal training sessions held on Monday’s

· Forward-thinking organization that invests in its staff to improve

· Generous pension and holiday allowances

Job Types: Full-time, Permanent

Salary: £20,300.00-£21,300.00 per year

Benefits:

  • Bereavement leave
  • Casual dress
  • Company pension
  • Enhanced paternity leave
  • Free parking
  • On-site gym
  • On-site parking
  • Sick pay

Schedule:

  • 8 hour shift
  • Day shift
  • Holidays
  • Monday to Friday
  • No weekends

Supplemental pay types:

  • Quarterly bonus

Ability to commute/relocate:

  • Sheffield: reliably commute or plan to relocate before starting work (required)

Work authorisation:

  • United Kingdom (required)

Work Location: In person

Customer Service Advisor
OSL Group

Related Jobs

All Related Listed jobs

GRP Laminator
RP Leisure Group Ltd Leeds, England 24960 - 29120 GBP ANNUAL Today

In this role as laminator, you will be laminating layers of fiberglass on moulds (by hand) to form a wide range of products. Job Types: Full-time, Permanent.

Sales Associate
Primo Cycles Cambridge, East of England, England 24000 - 26000 GBP ANNUAL Today

As a Sales Associate it is your job to help customers identify and purchase products they require / desire. Upsell to customers by outlining all the benefits of

Client Care Assistant - Palmers Green
Village Vet London, England 22000 - 33500 GBP ANNUAL Today

Serving customers and taking payments, advising customers on products and services. Ensuring a smooth client and pet flow from the waiting/shop area to the

Research Support Officer
University of Leeds Leeds, England 36333 - 43155 GBP ANNUAL Today

As School Research Support Officer, you will provide professional support to the Director of Research and Innovation (DoRI), Deputy DoRI, School Postgraduate

first assistant manager
Walmart Miramichi 60000 - 51000 CAD ANNUAL Today

Position Summary...

To support the Store Manager and manage store operations according to Company...