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CivicPlus provides SaaS products to help local governments positively engage with their community members. We’re eleven products strong and growing.

The Client Success Manager helps effectively communicate the corporate value proposition to assist in driving new functionality and community engagement to existing clients. This position is responsible for creating ongoing relationships with clients by providing valuable knowledge and understanding on how to best use the CivicPlus products. As trusted advisors, we guide clients to ensure they are well-versed in and fully comfortable with our software, services, and overall product catalog offerings. This role is also responsible for educating clients on usability of current functionality, possibilities for engaging citizens, new module availability, data integrity, completing reviews of projects, and generating sales leads for current clients.

Your Impact:

• Clearly and succinctly communicate the company’s value proposition over the phone and through email.
• Provide consulting with client to promote best practices for CivicPlus solutions
• Complete communications with assigned clients in required timeframe
• Respond to correspondence from clients in timely manner
• Analyze and compile accurate responses from clients during a variety of review processes
• Maintain the data integrity of the client accounts
• Perform other duties as assigned

Experience & Skills we value:*

• Strong persuasive, analytical and interpersonal skills
• Customer-focused and anticipate client needs and concerns
• Ability to prioritize multiple task / deadlines
• Must have professional-level written and oral communication skills
• Able to operate successfully in a dynamic environment and market
• Competitive; driven to win and support a diverse team
• Transparent and honest
• Great teammate

• If you don’t tick every box above, we still encourage you to apply. We're building a diverse team whose skills balance and complement one another

About CivicPlus:

CivicPlus employees reside in over 45 states and 4 countries - building software solutions used by 12,000 local governments. Our employees perform interesting and challenging work which helps make an impact in communities across America (we’re purpose-driven).

CivicPlus recognizes and trusts that you know how you work best. For this position you choose whether to work remotely or from one of our offices (per local health safety guidance).

As an adopter of remote work options prior to Covid, CivicPlus still recognizes the importance of collaboration (we’re team-players). We invest in opportunities to build employee connections and accelerate belonging. In addition to our Red Carpet rollout and Buddy system during onboarding, we have active committees in which you can directly participate or enjoy the activities they arrange including: Community Engagement (philanthropic), ERG (employee resource groups), DEIB (Diversity Equity Inclusion & Belonging), and Great Work Place (plan fun virtual & in-person events).

CivicPlus recognizes that ambitious and innovative people look for their company to support their professional growth. In addition to internal training opportunities, every department has set aside funds every employee can use on professional development opportunities, helping you grow your skills and develop your career. We support our employees’ growth.

Since 2011, CivicPlus has been named by Inc.Magazine as “One of the Fastest-Growing Privately Held Companies in the U.S.” This growth translates into opportunities for our employees as we look first to promote from within.

We are an equal opportunity employer and value diversity at our company. We desire to have our employees reflect the diverse communities we serve and we recognize that diverse and inclusive teams lead to more innovation and better financial returns. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

What is our hiring process?

• Introductory Call with someone from our recruiting team.
• First Interview with the Hiring Manager
• Panel Interview with the Hiring Manager and additional team members
  • Interview Project Activity: we simply want to peek at how you approach and solve problems specific to this position.
• Offer

While the above serves as a basic outline, we might add or remove steps based on the information gathered during the process.

Employment Practices:

• CivicPlus is proud to be an Equal Employment Opportunity employer. At CivicPlus, we celebrate and support diversity for the benefit of our employees, products, clients and communities we serve.
• Upon receiving an offer of employment, candidates are required to complete a pre-employment background check. An offer of employment is contingent upon this post-offer screening process. All background screens will be conducted per state law by a licensed independent administrator.
• We are committed to providing equal employment opportunities to all qualified individuals and will make reasonable accommodations for individuals with disabilities during the interview process. If you require an accommodation, please let us know in advance so we can make appropriate arrangements. We welcome and encourage candidates of all abilities to apply for this position.