Customer Success Executive London, England

The Opportunity Hub UK

Full Time London, England 28000 - 32000 GBP ANNUAL Today

Job description

Are you ready to join a rapidly scaling FinTech company based in London and Cambridge? We are recruiting on behalf of our esteemed client to find a dynamic and talented individual to join their team as a Customer Success Executive. If you have 6 months to a year of experience in customer support or customer success, along with high levels of empathy, this is the perfect opportunity for you!

Our client, a leader in cash asset management, is seeking a dedicated individual to provide best in class service to their prestigious Not for Profit clients. Utilizing their innovative cash asset management platform and established network of banking partners, you'll ensure that clients receive best-in-class management of their deposits, enhancing security, liquidity, and returns. As a high-energy individual, you'll thrive in this role within the financial services sector, making a meaningful impact in the non-profit sector.

Here's what you'll be doing:

Onboarding clients onto our systems - supporting the sales team from initial meeting through to the client's first (of many) deposits onto the platform
Negotiating bespoke products and rates on behalf of the client with the banking team
Regularly speaking to clients about their accounts and spotting any opportunities for upselling
Updating the CRM system with client data
Articulating ideas and strategies to help generate new business
Attending networking events and conferences
Being the main point of contact for new deals from your portfolio of prospective clients
Keeping track of new products on offer, as well as emerging trends in the wider cash management and treasury market
Providing research on new sectors/market and competitor intel

Here are the qualifications and skills we're looking for:

6 months to a year of experience in customer support or customer success capacity.
High levels of empathy, understanding the unique needs of Not for Profit clients
Honesty and integrity
Strong work ethic
Client-serving or relationship management experience
Ability to work autonomously as well as collaboratively
Strong organizational and communication skills
Capacity to excel in a fast-paced environment
Personable and friendly manner

Joining our client's team comes with great benefits, including:

Competitive salary (£28,000 - £32,000 per annum)
25 days of holiday (ex. Bank holidays)
Flexible working opportunities - 3 days in the Cambridge office and 2 days from home (London can be considered too)
Private medical insurance
Employee health and wellness discounts
Cycle to Work Scheme
Monthly happy hours and team lunches
Lunch and learn training sessions

But that's not all! The department is rapidly growing, providing you with ample scope to grow and develop your career. By leveraging your high energy and experience in the non-profit sector, you'll thrive in this role and contribute to the continued success of our client's business.

So, are you ready to embark on an exciting journey as a Customer Success Executive? Apply now and unlock your potential with us!

Job Type: Full-time

Salary: £28,000.00-£32,000.00 per year

Schedule: