Customer Success Associate - Support – Remote (London, UK) London, England
Aml Rightsource Llc
Full Time
London, England
40000 - 60000 GBP ANNUAL Today
Job description
Job Description:
About AML RightSource
We are AML RightSource, the leading technology enabled managed services firm focused on fighting financial crime for our clients and the world. Headquartered in Cleveland, Ohio and operating across the world, AMLRS provides custom solutions to financial institutions, FinTechs, money service businesses, and corporations.
Using a blend of highly trained anti-financial crime professionals, cutting edge technology tools, and industry leading consultants, AML RightSource assists clients with their AML/BSA, transaction monitoring, client onboarding (KYC), enhanced due diligence (EDD), and risk management needs. We support clients in meeting day-to-day compliance tasks, urgent projects, and strategic changes. Globally, our staff of more than 3,800 highly trained analysts and subject matter experts is the industry's largest group of full-time compliance professionals.
Position Summary
Purpose of Role:
- In this role, you will be part of a collaborative team delivering SaaS implementations for our clients.
- It is crucial to the company's growth to ensure successful client onboarding and increase service adoption, engagement, and retention while maintaining high levels of client satisfaction.
What you be working on:
- You will build a comprehensive understanding of our services to guide our clients from onboarding to service adoption.
- Provide support for ongoing client accounts, managing client requests for modifications to their service.
- Schedule and host regular follow-up engagement meetings with clients on the health and status of the service.
- Ensure clients know about new technology releases and how they may support the customers' current or evolving business processes.
- Contribute to proposals for existing clients requiring new services.
Required Qualifications:
- Care about customer experience and advocate for our customers' needs.
- Ability to listen to customer requirements, focus on their core concerns, and have an eye for detail and a flair for building customer rapport.
- Good at setting priorities and managing time effectively.
- A confident communicator - both written and verbal.
- Ability to adapt quickly to changing processes and pick up new tasks quickly.
Preferred Qualifications:
Bachelor’s Degree (or equivalent) in any discipline.
#LI-NS1
AML Rightsource is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Aml Rightsource Llc
www.amlrightsource.com
Cleveland, United States
$25 to $50 million (USD)
501 to 1000 Employees
Company - Private
Security & Protective
2004
