Customer Due Diligence Team Leader Bristol, England
Job description
Profile
Who we are:
Triodos Bank is an award-winning organisation and one of Europe’s leading sustainable banks, whose mission is to make money work for positive social, environmental, and cultural change. We offer a wide range of banking services for people who want to use their money consciously – from current accounts through to investments and savings. We only finance companies, organisations and projects that benefit people and the environment.
Our mission is -
- To help create a society that promotes people’s quality of life and that has human dignity at its core
- To enable individuals, institutions, and businesses to use money more consciously in ways that benefit people and the environment, and promote sustainable development
- To offer our customers sustainable financial products and high-quality service
We’re a certified B Corporation, meaning that we are part of a community of businesses driving the shift to a new kind of economy, that is better for workers, better for communities and better for the environment.
The Opportunity:
We are currently recruiting for Customer Due Diligence Team Leader to join our growing team based at our Bristol HQ on a permanent basis. This is a great opportunity to work within a team focusing on areas such as Fraud, Anti money laundering and KYC and to play a strategic role in moving towards an integrated organization design focused on efficient processes, continuous improvement and supporting continuity throughout the whole of the Triodos group.
This is a permanent full-time role and offers the benefits of flexible hybrid working. Typically, this would require on average 1-2 days in our Bristol office per week with a choice of working from home on the other days (following an initial induction period).
Reporting directly to the Operations Manager you will lead and support a team of Customer Due Diligence Co-workers, the department’s first line of defence in relation to Anti-Money Laundering regulations and due diligence, to meet their objectives and due diligence fulfilment requirements of an expanding customer base across multiple products and teams.
Key responsibilities will require you to:
- Steer a team that is responsible for delivering timely and compliant execution of CDD client files for customers in the onboarding process, as well as completing the periodic and event driven reviews and offboarding process.
- Ensure that the team is operationally efficient, both in capacity as well as competencies.
- Set clear qualitative as well as quantitative objectives, KPI’s and year plans for the team, closely monitor if these are met, and take action if needed.
- Provide management information on the operational performance.
- Monitor the uniform, compliant implementation and application of CDD procedures throughout the team.
- Contribute to and implement structural and uniform process and quality improvements within the CDD area in close collaboration with other operational teams and the Centre of Expertise (CoE)
What we are looking for:
To be successful in this role you will have extensive experience in a complex CDD environment, including relevant management experience combined with expert knowledge of CDD processes and a thorough knowledge of applicable regulatory framework and laws. You will have excellent stakeholder management skills and be able to engage and collaborate with other departments across the bank. You will have excellent people management skills and be able to inspire and support you r team whilst driving for continuous improvement and
Certifications that demonstrate your expertise on KYC/CDD e.g., ACAMS (or willingness to obtain) alongside certifications that demonstrate Agile/Scrum and LEAN expertise; or equivalent by experience (or willingness to obtain) are required for this opportunity
Triodos Bank is proud of its culture, ethos and ability to make a positive change in society. It is important that candidates evidence a strong commitment to Triodos Bank’s core values of ethical sustainability and transparency, as well as the personal qualities to live these values.
Offer
In return for your hard work and expertise, you will receive a salary of between £40,320 - £45,000 FTE depending on experience, plus access to our extensive benefits package, where most of our benefits are non-contributory.
Our benefits include:
- 27 days (FTE) annual plus bank holidays per annum increasing to 30 days after 2 years’ service
- A wellbeing allowance of £200 a year
- 1 Wellbeing Day
- A buy and sell holiday scheme of up to 5 days (FTE) to maximum of 35 days
- Non-contributory pension scheme from your first day of 8% in year 1 and 10% from year 2 onwards
- Life Assurance (worth 4 times basic pay)
- Income Protection – subject to eligibility 75% of basic pay after 13 weeks sick and following six months service
- Private Medical Insurance with optional enhanced or HCP family coverage
- A Health Cash Plan
- Vitality Leave – After each 5 years of service, you will be able to take a part-paid sabbatical of up to 3 months
- 5 days fully paid carers leave
- Free yoga classes
- Co-worker retail discounts
- Cycle to work scheme
- Refer a Friend scheme
We recognise that we’re on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds. We value that receiving applications from candidates with diverse backgrounds is key in supporting our inclusive organisation to grow. We don’t want to miss out on candidates who feel they don’t exactly match the job description requirements, so if this is a role that sounds interesting to you, and you feel you could add value to the role please do apply. You could be exactly what we need!
Triodos reserve the right to close the vacancy once sufficient applications are received, so please do apply asap if this opportunity is of interest to you.
Closing Date: 30/06/2023
