Customer Success Associate Manchester, England
Job description
Recognised for the 2nd year running as a World Class Business to Work for by Best Companies in 2022, this year we aim to be even better. Street Group is one of the fastest-growing PropTech companies in the UK. Our mission is to radically improve the property industry for everyone.
People moving home regularly cite a lack of transparency and a painfully slow process, and that’s often due to the technology in Estate Agent’s hands.
For the past seven years, we’ve been working hard to change that.
To help us on our mission, we’re looking for a passionate Customer Success Associate to join our dynamic and ambitious team for Spectre, one of our award-winning products.
In this role, youʼll work closely with our customers, making sure weʼre always one step ahead of what they need. This is a fast-paced role where no two days are ever the same - on any given day, you could be onboarding new clients to Spectre, troubleshooting their queries, or providing best practice guidance. You'll also work closely with other teams across the business, giving feedback on product development and technical issues, and supporting launches of new product features.
Our Customer Success team also won one of the most prestigious awards in our industryfor constantly going above and beyond. To complement our team, weʼre looking for someone who’s not afraid to challenge the status quo; who continually strives for improvement. You’re a real self-starter, a great communicator, and a confident and talented problem-solver. This is a great opportunity to join a fast-paced team where youʼll be encouraged to take on as much responsibility as you can. Your drive and imagination is your limit - not your job title.
As a key member of the Customer Success team, you’ll be involved in:
- Immersing yourself in the company and building knowledge of our evolving product
- Ensuring feedback flows from Customer Success to the relevant business and product teams
- Supporting our clients to achieve great results with Spectre; from on-boarding new clients to proactively ensuring existing clients are getting the most out of the system
- Collaborating with the sales and technology team members to design and implement new product features that reflect the voice of our customers
- Implementing creative solutions to proactively resolve potential issues for customers
- Provide exceptional technical support via phone and email to Spectre clients
- Up-selling additional products to existing clients
Who we're looking for
- You come from either an Estate Agency or Customer Success background
- You are passionate about providing an excellent customer experience
- You have excellent written and verbal communication skills (fluency in written and spoken English)
- You're dependable, motivated, self-starter, with the ability to work independently and the inner drive to grow a company that is in an exciting period of rapid growth
- You're highly organised with exceptional attention to detail
- You have strong IT-literacy
Research has shown that women tend to rule themselves out of applying for jobs unless they meet 100% of the requirements. If you fall into that category and were about to rule yourself out based on the above criteria; please consider applying anyway. We'd love to see your application!
Why join Street Group?
- Guilt-Free R&R - £1000 towards a holiday after your first year with the team (we'll even cover the tax)
- Joining a culture that supports your development and encourages growth
£500 yearly L&D budget for your career development
- Your birthday on us - we pay, you stay away
- ‘Give something back’ - 2 paid days volunteering on us
- Hybrid-working - you can work from home 2-3 days per week depending on your team Joining a new team in an exciting business with huge ambition
- Be a part of something bigger - everyone in our team is passionate about improving the entire property industry! It's a huge goal, but it motivates us to do better every single day.
- Fully stocked fridge and beers (or an alternative) on us every Friday afternoon
- Monthly mental health coaching with Sanctus
- Company and team off-sites, events and happy hours (even while remote!)
- A chance to work on cutting edge technology
- Cycle to work scheme
- Comfortable, relaxed office space - office dogs welcome!
- Feel good about sustainability - we're a climate-positive company!
- Regular wellbeing initiatives
Salary
A basic salary of £22 - 24k dependent on experience, with a realistic OTE of 28k. However, sometimes the perfect person is far more or less experienced than we anticipated. In these situations planned ranges go out the window. If you think that might be the case, please apply and just let us know.
We care deeply about helping the tech industry become a more inclusive and diverse place and we work hard to lead by example. We are committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all. Candidates must be eligible to live and work in the UK and be able to perform the work specified (any recruiters will be blacklisted)
Job Types: Full-time, Permanent
Salary: £22,000.00-£24,000.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Wellness programme
- Work from home
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Supplemental pay types:
- Commission pay
Application question(s):
- Have you ever worked in the property industry?
Work Location: Hybrid remote in Manchester, M1 1JU
Reference ID: CSA - AM
