Customer Success Associate Manchester, England
Job description
Customer Success Associate
- Are you passionate about collaborating with team members to build strong relationships with customers and create a seamless customer journey and experience?
- We are looking for someone creative, collaborative, and highly motivated to join our Customer Success Team!
Who We Are:
We are Evotix, and our mission is to create dynamic EHS and wellbeing solutions built for a rapidly changing world. Based in London and Chicago, we develop technologies that are transforming management of the world’s most critical EHS and wellbeing challenges.
We bring people and technology together with intuitive, human tools that radically change the approach to health and safety. This is how a long-term, definable shift is going to happen.
At Evotix we are a strong team with a powerful ethos and big ambitions. We have grown consistently at 40% per annum. People join us because they are up for a challenge and want to make a difference. We are informal and open – sharing a passion for our mission and a focus on “getting it done”.
We’re informal and open, whether we’re sharing ideas on the office floor or jokes at regular team-bonding events. We proudly promote diversity, as one of the few tech businesses that isn’t disproportionately male dominated. We’re unconventional – we embrace bold thinking, new perspectives and curiosity. We’re radically candid – we regularly give and embrace feedback so we can take a step forward each month, together.
Think you’re a fit for Evotix?
The primary objectives and responsibilities of a Customer Success Associate includes:
- Develop a solid relationship with our customers through various touchpoints, including use of automate touchpoints.
- Be the key relationship owner of select accounts (under the direction of the CSM) from pre-sale through the entire lifecycle of the customer.
- Understand SPICED and apply the methodology to your interactions with the customer.
- Develop a customer cadence for communication.
- Be a link to the squads for servicing our customers.
- Analyze customer data to provide customer relationship management. Correlate usage data to success criteria to establish value, create or mitigate a success plan.
- Proactively update the CRM database to provide an accurate customer account status.
- Assist in production of customer facing materials to support their success; webinars, user groups, product updates, knowledge base, training materials, customer promotional tools, etc.
- Monitor customer account health and effectively anticipate changes and improvements. Actively provide feedback on the development and extension of customer health dashboards and data.
- Be the primary point of contact for resolving key issues and escalations to your group of assigned customers. Flag customers Of Concern and develop an action plan to move them. Any customers At Risk can be escalated to the CSM for action.
- Act as a liaison internally to support customer technical support.
- Encourage customers to document and share success stories, such as case-studies, blogs, referrals, webinars.
- Develop and share best practices amongst other customer success representatives, such as meeting agendas, action updates, dashboard improvements, etc.
What you’ll bring to the table:
- Health and Safety experience and/or training and certification
- Ability to work in a fast-paced environment and to be an outstanding team player
- Strong interpersonal skills
- Strong empathy of customers and ability to represent them internally
- Strong technical capability to support customers in solving their challenges
- Problem solver
And you are…
- A self-directed, rapid learner with high drive and determination
- Collaborative
- Strong communicator and influencer – both written and verbal
- Detail oriented
Why you should apply to Evotix:
- At Evotix, we are all pioneers, leading the charge in transforming health and safety. By joining us, YOU can make a difference.
-
Work perks include:
- Competitive base salary
- Quarterly company performance bonus
- Birthdays off
- Unlimited Annual Leave
- Hybrid schedule! Have the luxury of working from home AND connect with your team in the office!
- Employee Assistance Program (access to free visits to therapists and lawyers, guidance on financial matters, elder and childcare, etc.)
Wanna be a superhero? Put on your cape and join us!
#LI-Hybrid
I4PvYfNPwL
