Customer Success Architect, EMEA Bracknell, England
Job description
The world loves Postgres. If you work with developers or data scientists or anyone wrangling data, you'll probably see a sticker with the tusks and trunk of the Postgres elephant on the lid of a nearby laptop. EDB has a lot to do with that.
We've been major contributors to Postgres since the beginning, and we are proud to call thousands of boundary pushing customers our partners. Proud though we are, we are not resting on our laurels. There's plenty of work to do. The good news is that everything we do will impact Postgres, which is to say that it will impact the world. No pressure.
Job Location Remote Spain. preferred but also : UK, France or Benelux
Job Summary:
Customer Success Architects (CSAs) are the key members of Customer Success Team. They work closely with the Customer Success Managers (CSMs) and Sales Team to ensure long term customer success. At EDB, CSAs are responsible for successful technical onboarding of new customers to drive customer value and solution adoption. Acting as the SMEs, CSAs offer best practices, participate in technical discussion, product demos, present solutions to solve complex problems, and work with other internal teams to escalate customer issues and concerns
This is a customer facing role to drive business value and customer growth, through technical account leadership. The ideal candidate will have direct experience in solutions engineering, onboarding, and other relevant experience along with technical expertise in relational database technologies.
What You'll Be Doing:
- Establish and maintain a deep understanding of the overall EDB's products and the competitive landscape
- Responsible for successful technical onboarding of new customers.
- Deliver product demos/presentation, office hours, and workshops to the customers.
- Participate in technical/architecture discussions with customers.
- Collaborate with technical support, engineering, and product management for timely escalation and tracking of customer issues, bug fixes, enhancement requests.
- Develop technical onboarding contents, such as deployment instructions, technical videos, and publish blogs
Minimum Qualifications
BSc in Computer science (or, Computer/Electrical engineering) or, equivalent, and at least 8 years of direct experience in the following areas:
Customer facing skills
- Ability to deliver technical product presentations
- Ability to demonstrate technical products and their feature sets
- Ability to understand customer's requirements and provide solutions
Database, Operating System, and Software skills
- Relational database experience (PostgreSQL, MySQL, Oracle, SQL Server, Sybase, DB2).
- Basic Linux system administration experience
- Software installation & software troubleshooting experience
- Good knowledge SQL, database & query tuning, troubleshooting and debugging techniques
- Familiarity with public clouds (AWS, Azure, GCP) and cloud native technologies
Good understanding of the following concepts in relation to databases
- High Availability
- Scalability
- Security & related concepts
Personal attributes
- Motivated self-starter and self-learner
- Team player
- Passionate about customer success
#LI-Remote
We know it takes a unique mix of people and skills to help us in our mission to supercharge Postgres, and we understand that not everyone will check every box. We'd love to hear from you and we want you to apply!
EDB is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. EDB was built on a commitment to trust and respect each other and to embrace an array of people and ideas. These values remain at the centre of our culture and are key to our company's integrity.
We know it takes a unique mix of people and skills to help us in our mission to supercharge Postgres, and we understand that not everyone will check every box. We'd love to hear from you and we want you to apply!
EDB is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. EDB was built on a commitment to trust and respect each other and to embrace an array of people and ideas. These values remain at the center of our culture and are key to our company's integrity.
#LI-Remote
#BI-Remote
