Customer Solution Design Analyst Birmingham, England
BT
Full Time
Birmingham, England
34759 - 43295 GBP ANNUAL Today
Job description
Customer Solution Design Analyst
Job Req ID: 20713
Posting Date: 4 Aug 2023
Function: Architecture Solution and Design
Location:
Adel, Leeds, United Kingdom
Salary: Competitive + benefits
Location: Newcastle, Manchester, Birmingham or Leeds
Why this job matters
The work we do in designing contact centre solutions has a profound effect on how we do business in BT.
Designing these solutions not only allows us to provide a great customer experience, but it also allows us to define a great user experience for the people who use our customer’s contact centre solutions.
Being at the forefront of these engagement technologies allows us to steer our customers towards better outcomes via future industry trends and promoted solutions.
As designers, we are also in a unique where we can generate an additional benefit with our customers from a position that’s distinct from a sales role.
As a result of the in-depth conversations and the improvements that we can generate with our customers, we’re able to generate new (previously unrecognised) income for BT and we really can be difference makers.
Designing these solutions not only allows us to provide a great customer experience, but it also allows us to define a great user experience for the people who use our customer’s contact centre solutions.
Being at the forefront of these engagement technologies allows us to steer our customers towards better outcomes via future industry trends and promoted solutions.
As designers, we are also in a unique where we can generate an additional benefit with our customers from a position that’s distinct from a sales role.
As a result of the in-depth conversations and the improvements that we can generate with our customers, we’re able to generate new (previously unrecognised) income for BT and we really can be difference makers.
What you’ll be doing
The work we do is to specialise in designing and help implement several types of Contact Centre solutions.
We specialise in Genesys, Cisco, Avaya and Microsoft contact centre solutions.
After your training in your area of expertise, you will be working as a designer in one of our dedicated design teams based in either Newcastle, Manchester, Birmingham, Leeds or Adastral Park.
As a designer there is a variety of roles that you could perform. You may be asked to contribute to a bid for a new solution.
You could be asked to work with the product teams who provide our portfolio and assist with the initial integrations for our customers.
You could be part of the team who oversee the transition of a design towards the operational function of service teams.
You could even be asked to specialise in a particular technology area as we realise that it’s our levels of specialism that make a difference to what we do.
We specialise in Genesys, Cisco, Avaya and Microsoft contact centre solutions.
After your training in your area of expertise, you will be working as a designer in one of our dedicated design teams based in either Newcastle, Manchester, Birmingham, Leeds or Adastral Park.
As a designer there is a variety of roles that you could perform. You may be asked to contribute to a bid for a new solution.
You could be asked to work with the product teams who provide our portfolio and assist with the initial integrations for our customers.
You could be part of the team who oversee the transition of a design towards the operational function of service teams.
You could even be asked to specialise in a particular technology area as we realise that it’s our levels of specialism that make a difference to what we do.
Skills and experience we are looking for
We need people who are passionate about their high performance and can display a commitment to delivering their work well.
- An experience in how contact centres work and a desire to develop towards becoming a technical designer is essential in this role.
- Having an adaptability and demonstrating a flexibility to make a difference for our customers is also an essential part of our person specification.
- A desirable skill would be to have someone who is passionate about establishing great user experiences. We recognise that this attribute drives what customers want from us.
- Another desirable skill would be a proven track record of delivery.
However, we see someone who possess a challenging and collaborative mindset to be a value that we would appreciate.
We recognise that having a great customer focussed attitude will make the difference to our customers.
We recognise that having a great customer focussed attitude will make the difference to our customers.
With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.
We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.
We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.
As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.
BT
www.bt.com/careers
London, United Kingdom
Philip Jansen
Unknown / Non-Applicable
10000+ Employees
Company - Public
Telecommunications Services
1846
