Customer Services Operator - Outbound - Remote Remote
Job description
About the Appello Group
We are committed to transforming lives through technology enabled care services, blending the expertise in our monitoring centre with the latest digital technology being created by ourselves and our partners. As the UK's largest telecare monitoring and digital equipment provider, we support over 300,000 vulnerable people in our communities to live safer, happier, and more enriched lives.
Our journey of supporting housing, health and social care dates back to 24th June 1988 when we took our first emergency call from our Head Office in New Milton, Hampshire. With a team of just five employees, we were pioneers for emergency monitoring within the housing sector. Over the next decade our business grew considerably as did our team.
The Appello Group now consists of many brands, including, Appello and Careline365, all are equally pivotal in our continued growth and commitment to improving the safety and wellbeing of our communities.
Today, we operate from multiple locations across the UK, with offices in Hampshire, Wiltshire, and Norfolk, and a team of remote workers all over the UK.
Position:
Outbound Customer Services Operator - Remote
35 hours per week average
(6 week rolling shift rota between 7am and 11pm)
Example rota attached to the job advertisement
Main Responsibilities and Activities
We are looking for a new member to join our small but experienced team with making welfare and medication reminder calls for our customers, who are more vulnerable and need that extra bit of support.
It is a hugely rewarding team to be part of and we build great relationships with the customers as we speak to them on a daily basis.
Requirements:
What you will need to make a difference...
If you’ve got the right attitude and personality, we’ll provide you with all the training you need to be the best you can be. As the voice of Appello, you’ll put people at ease, record details accurately and swiftly act on requests, escalating things where needed.
- Great communication and listening skills
- The ability to multitask and follow procedures
- Fantastic attention to detail
- To be quick thinking with good prioritisation skills
*Please note - we can only accept applications from Mainland UK*
Other information:
Appello Perks
- Annual Salary of £18,491.20 ( £10.16ph), rising to £19,492.20(£10.71ph) following successful completion of probation
- 23 days holiday rising to 25 days annual leave
- Best employer status rated Very Good
- We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
- 24/7 employee assistance programme
- Family and friends’ discounts on our services & products
- Pension Scheme, up to 4% Company matched
- Life assurance 2x annual salary
Ready to join our team?
If you are keen to find out more and have the necessary skills, please apply now with your up to date CV and click the link to register on Test Gorilla, you will then be sent an email from Test Gorilla ( please check your junk) to complete the assessments.
https://assessment.testgorilla.com/testtaker/publicinvitation/c95cc622-8a47-4628-9b30-12243e5318b0
**If you do not complete both parts of the application process you application will not be considered **
Assessments must be completed by midnight on Sunday 26th February 2023
We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.
If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.
