Customer Services Officer RBKC611664 London, England
Job description
Job Summary:
Salary range: £29,364 - £33,510 per annum (Pending pay award)
Work location: London
Hours per week: 36
Contract type: 2x Permanent
Vetting requirements: Standard DBS Check
Closing date: 24th September 2023
Interview date: Telephone Interview 29th September 2023, Face to Face Interview 4th - 6th October 2023
About Us:
Connect with our local community – and improve their day!
Our focus at the Royal Borough of Kensington and Chelsea is simple, yet effective. We are committed to delivering the best possible services to our local community, so we make every decision based on what would best serve our local population and the businesses that exist within our neighbourhoods. Our Customer Service Centre is a key part of this ambition. As the first point of contact for multiple services within the council, our team handle everything from resident parking enquiries housing needs advice, through to social services queries and family matters.
The Role:
Providing help, information, advice and redirection to members of our local community, you will connect with local residents. Striving to deliver the highest levels of customer service during every interaction, this will involve listening to and gently questioning the person you are speaking in order to understand the full details of the issue and react appropriately. It is possible that English may not be the customer’s first language, or that they may initially be upset, but through perseverance, you will help them find the best way to communicate their reason for getting in visiting and find a solution. With the ability to handle a high footfall and get to grips with new systems quickly, update internal systems and support the development of less experienced colleagues.
Please refer to the Job Description for more information
About You:
To make the most of this fascinating opportunity, you must have experience of working in a Customer Service face to face environment where interpersonal communications has been a key element. Though, we will also provide you with comprehensive training and ongoing support. You will need plenty of empathy and patience, and you will have great listening skills and attention to detail, as you will be capturing the details of referrals and enquiries. Ready to support customers in a wide variety of challenges, you will be articulate, with a good use of the English language. We want you to progress to other areas of the organisation, so you will excel with us if you are keen to learn and develop. In turn, we can offer a generous benefits package that includes a competitive salary, a high-quality pension scheme and generous annual leave, plus the chance to explore new avenues with different departments. Most importantly, you will be a valued member of our team, finding your place in a department where close friendships are formed, in a role in which you will have the scope to make people’s lives better.
Please apply online explaining how you meet the requirements set out in the person specification and job description. CV’s alone will not be considered for this role.
We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants.
Application process
Please do not upload any documents, including CVs/Covering Letters or supporting statements, as these documents will not be reviewed and could result in your application not being shortlisted.
You should describe how you meet the person specification requirements for the position you are applying for in Section G of the application form.
Additional information
We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community.
We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.
We engage our staff with a variety of learning types including face-to-face and virtual learning because we want to ensure our staff understand our values and behaviours, grow their skills and develop their careers.
This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.
We do not accept speculative CVs from any source.
Please note, we will primarily contact candidates by e-mail throughout the recruitment process, please monitor your email junk / spam folder as our system generated emails may be allocated to these folders by your email settings.
If you experience difficulties with the recruitment application process, please contact the recruitment team by email: [email protected]
