Customer Services Officer (Career Grade) Godalming, England
Job description
Are you looking for a role with variety and the opportunity to deliver a high standard of service to our customers across the Borough?
Would you like to be part of an experienced and enthusiastic team?
We are looking for an enthusiastic Customer Services Officer with excellent communication skills who will take ownership of the customer journey, responding promptly and effectively to customer enquiries.
You will be the first point of contact for external and internal customers, responding by phone, email and in person to enquiries relating to a wide range of Council services, resolving or escalating these as necessary and updating customer records accordingly.
This is an excellent platform for you to progress your professional career in Customer Services.
To be eligible for the salary increase/career grade progression, you must meet your Performance Agreement Targets as part of our Career Development Plan and comply with the Council’s code of conduct.
We are recruiting 1 full time post, 37 hours per week. However, all applications will be considered.
For an informal discussion about the post, please contact Anthony Mayson, Customer Services Centre Team Leader, by emailing: [email protected], or email Ailie Santer, Customer Services Centre Team Leader: [email protected]
We do not accept CVs without a completed application form. Strictly no agencies please.
Closing date for applications: 9:00am on Monday 12th June 2023
Interview date: Friday 16th June 2023
Please note we do not accept applications after the time given on the advert.
