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Job description

Job Title:
Customer Services Officer

Salary:
£24,790.49 per annum

Location:
Stafford – Hybrid working

Hours:
37 hours per week, permanent

We currently have an exciting opportunity for a Customer Services Officer to join our successful in-house Homes Plus Customer Services team on a permanent basis.

We’re looking for a dedicated professional to bring our values to life and ensure our customers receive outstanding services.

The role

We have exciting opportunities for people who’ve already proved their passion for customer service (ideally handling high volumes of calls, but maybe just keeping everyone happy in a busy hospitality or retail setting). Whatever your background, you’ve learned how satisfying it can be to find the right solution to a tricky problem. And you know that customer service is the career for you.

As a top-rated organisation for social housing, Housing Plus Group is a leading provider of homes and care services that customers can trust. When you join our friendly Customer Service team, you’ll be providing the all-important help and support that maintains this trust.

You’ll be handling a wide variety of incoming customer communications via phone, email and social media. We’ll expect you to pay close attention to people’s individual needs and use all your initiative to work with other departments and ensure an effective response.

What skills and experience we are looking for:

• Good experience of customer contact, preferably in a busy call handling environment.
• Good IT skills, including Word and Excel, with the aptitude to learn more.
• Clear and concise verbal and written communication.
• A problem-solving mindset.
• Ability to handle sensitive enquiries and difficult conversations with diplomacy.

We can offer you

The flexibility of hybrid working (after probationary period) plus a comprehensive induction programme and excellent learning opportunities; with mandatory and specialist training available. We can offer 25 days’ holiday (increasing with each year of service, up to a maximum of 30 days), bank holidays and three concessionary days over the Christmas period. We also offer the option to join our contributory pension scheme, access to a dedicated Employee Healthcare Portal, eye care vouchers and a cycle to work scheme.

About us

As one of the largest providers of affordable homes and care in the area, employing almost 1,000 people, Housing Plus Group offers rewarding roles with excellent training and career development pathways delivering services that customers can trust across Staffordshire and Shropshire. Housing Plus Group companies include Care Plus, Property Plus and Severn Homes.

Housing Plus Group values the diversity of its communities and aims to have a workforce that is representative of this. We create inclusive environments for our people and customers where we can be our true authentic selves. We welcome applications from all sections of our community.

The Group are proud to offer flexible working opportunities for our people, wherever possible.

If you want to be part of an organisation that’s determined to make a positive difference to homes, lives and communities, if you want to be proud of what you do, if you are looking for job security and a great career, join Housing Plus Group.

Closing date: Monday 4th September 2023 - interviews will take place throughout the advert

Please note, we may close this vacancy early if we receive a high volume of applications. Don’t delay – apply today to avoid disappointment.

If you have not received an update within 2 weeks of submitting your application, please assume that you have been unsuccessful on this occasion.

Please note we are unable to accept applications which require UK sponsorship at this time.

Job Types: Full-time, Permanent

Salary: £24,790.49 per year

Benefits:

• Company pension
• Cycle to work scheme
• Free flu jabs
• Free parking

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Stafford: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: 85