Customer Services Group - Asylum and Human Rights Operations. HEO Trainer - Training Team - National Asylum Intake Unit (NAIU) Croydon, England
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About the job
Benefits
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Location
About the job
Job summary
The Home Office is here to make the UK safer. It has a fundamental role in protecting the country from harm, ensuring the security and economic prosperity of the UK. Every member of the Home Office plays a part in making that happen. Our work is varied and rewarding, attracting people from all backgrounds and walks of life.
Asylum & Human Rights Operations is one of the key business areas within the Home Office. We are undergoing an exciting period of change. Alongside the other areas of the Home Office, the department is embarking upon a transformational programme. Operational Excellence is at the forefront of what we do.
Our strategic aims contribute to the Home Office strategic objectives: preventing terrorism and extremism; cutting crime and protecting the vulnerable; and reducing immigration and preventing abuse.
Asylum & Human Rights Operations play a vital role in supporting the economy and cultural life of the UK.
The National Asylum Intake Unit (NAIU) sits within Asylum & Human Rights Operations and has several locations across the UK including Croydon, Dover, Manston (near Ramsgate), and Yarl’s Wood Immigration Removal Centre (near Bedford).
NAIU is made up of over 800 officers and registers around 80% of asylum claims nationally, the remainder being registered through Immigration Enforcement and Border Force. NAIU is responsible for locking the identity and registering asylum claims from:
- Small boat arrivals
- Lorry drops and other clandestine arrivals
- In-country claimants
The NAIU Training Team ensures that all NAIU colleagues are appropriately trained to fulfil their roles successfully and can reach their full potential. Whilst the team is expanding in its portfolio of modules, one of its primary roles is to provide induction and foundation training to new colleagues joining the unit. We are proud to support the NAIU Senior Leadership Team in their objective to ensure all colleagues are developed to their full potential. Successful candidates will play key roles within the team delivering essential training both in person and via Teams. The location of the training will primarily be Dover, Manston and Croydon.
Successful candidates will report to the SEO Training, Delivery and Planning Manager.
Job description
We are an equal opportunity employer and value diversity and inclusion at the Home Office. We are committed to creating a welcoming, inclusive workplace where all our people can bring their whole selves to work and perform at their best.
Within the role, the job holder’s responsibilities will include (but are not limited to):
- Become an active member of the Training Team, always role modelling Home Office values.
- Confidently deliver training packages to training cohorts of new and experienced NAIU colleagues both virtually and in person.
- Using a variety of techniques to suit different learning styles and requirements.
- Monitor the progress of delegates during training and provide constructive verbal and written feedback to assist with their professional development.
- Work in collaboration with NAIU Induction Managers to ensure that the Training Development Record is utilised to maintain a record of the training received and any feedback given.
- Assist with the design, development, review, and continuous improvement of bespoke NAIU learning packages, working in collaboration with the NAIU Training Development Manager(s) and their team to update and develop training materials in line with changes in process or policy.
- Regularly review existing training materials and recommend changes to support Continuous Improvement.
- Support the Training Delivery and Planning Manager in actively promoting training across NAIU, contributing to the goal of supporting all staff to reach their full potential.
- Support the Training Delivery and Planning Manager to maintain accurate records of training delivery and attendance for business planning and reporting purposes.
Some training may be delivered virtually subject to the needs of the Training Programme. Occasional travel to other NAIU locations, including Yarl’s Wood Midlands Intake Unit- near Bedford, will be required in order to deliver face to face training, and this may require overnight stays. Travel and subsistence will be payable in line with current policy.
Whilst Trainers are expected to deliver the full suite of NAIU training courses, the successful candidate will also be expected to take thematic lead responsibilities (e.g. Safeguarding Training Lead, Operational Process Training Lead, and Information Technology Training Lead (not exhaustive)).
NAIU can support hybrid working (remote working) for these roles in line with policy, but this is subject to business needs, the training schedule, and the travel requirements as set out above.
Annualised Hours Working (AHW)
The NAIU operate a shift working pattern, where Annualised Hours Working (AHW) is paid in accordance with the operational needs of the business. This allowance is paid in addition to the monthly salary to compensate for out of office hours working and flexibility.
A review of AHW takes place annually and therefore is subject to change. Shift lengths can vary and be up to 12 hours. The shift working pattern is anticipated to cover weekdays, and weekends and public holidays as required. Rosters are published in advance, but shifts can change or extend according to business need. The current allowance is 7.38% (and can change subject to an annual review).
Person specification
- Keep up to date with NAIU Operational Process guidance, procedures, and legislation relevant to their thematic lead and contribute to the continuous improvement of NAIU training materials accordingly.
- Develop relationships and maintain links with relevant operational stakeholders.
Essential Criteria
We are seeking enthusiastic and confident individuals with strong communication skills to deliver essential asylum registration training with energy and enthusiasm.
The individuals will work within a fast paced and dynamic team that responds to the changing demands of its customer and stakeholders.
You will need to demonstrate:
- Previous training delivery experience (in any formal setting).
- A strong demonstration of verbal and written communication skills.
- The ability to prioritise and manage competing priorities.
- A willingness to work towards a qualification, professionalisation, and/or external accreditation in the training field.
- A willingness to undertake and successfully complete the Home Office Personal Safety Training to the required level, as appropriate to the role. This may be delivered at a training centre elsewhere in the UK. (This course is designed to provide theoretical and practical knowledge of personal safety, self-defence and security, incorporating physical techniques and voice commands to successfully de-escalate any incidents).
Desirable Criteria
An awareness of the Asylum registration process.
Behaviours
We'll assess you against these behaviours during the selection process:
- Communicating and Influencing
- Developing Self and Others
- Leadership
- Working Together
We only ask for evidence of these behaviours on your application form:
- Communicating and Influencing
Benefits
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%
Things you need to know
Selection process details
As part of the application process, you will be asked to complete:
- Statement of Suitability (Personal Statement) (maximum 500 words)
- Provide evidence of the behaviour Communicating & Influencing (250 words maximum)
Further details around what this will entail are listed on the application form.
Please note that your Personal Statement should demonstrate how you meet the Key Responsibilities as set out in the Job Description and Essential Criteria.
Sift will be completed initially on the Personal Statement.
The Personal Statement will be marked first for all candidates. Candidates who meet the minimum pass score for the Personal Statement will then go on to have their lead behaviour - Communicating & Influencing scored, and will therefore receive sift scores for both of these elements.
Candidates who fail to meet the minimum pass score for the Personal Statement will not have their Lead Behaviour scored and will therefore only receive a sift score for their Personal Statement.
Candidates successful at sift stage will be invited to interview which will be a blended approach of strength-based questions (no preparation necessary) and some behaviour-based questions as listed in the application (preparation recommended.)
Sift and Interview Dates
- Sift will take place week commencing 11th April 2023.
- Interviews will take place week commencing 2nd May 2023. This may change subject to business needs.
Please note - due to the COVID-19 pandemic, interviews are being carried out via Skype for Business or Microsoft TEAMS; however, please note that this may change to face to face interviews should the Home Office Policy change:
- A laptop (personal or work) with a working webcam
- Good Internet access
- Skype for business or MS Teams
It is advisable to access your interview from a windows operating system laptop, desktop, phone or tablet as there is no guarantee that Microsoft Teams will work without issue on an Apple laptop, tablet or desktop.
Separate merit lists will be compiled for each location.
Please note: If you are currently an agency member of staff working within the Home Office, a contractor or contingent worker you can only apply for roles that are advertised externally, i.e. outside the civil service.
If you are eligible to apply for a role, you are required to select yourself as an external applicant and not internal when submitting your application on Civil Service jobs. This will prevent any delays in pre-employment checks should you become successful in being made an offer of employment after the Interview stage.
Further information
For meaningful checks to be carried out, individuals need to have lived in the UK for a sufficient period of time to enable appropriate checks to be carried out and produce a result which provides the required level of assurance. You should normally have been resident in the United Kingdom for the last 3 years if the role requires CTC clearance, 5 years for SC clearance and 10 years for DV. A lack of UK residency in itself is not necessarily a bar to a security clearance and applicants should contact the Vacancy Holder/Recruiting Manager listed in the advert for further advice.
Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. All applications are screened for plagiarism and copying of examples/answers from internet sources. If any is detected the application will be withdrawn from the process. Further action, including disciplinary action, may be considered in such cases involving internal candidates. Providing false or misleading information would be contrary to the core values of honesty and integrity expected of all Civil Servants.
Hybrid working enables employees to work partly in their workplace(s) and partly at home. As Covid-19 restrictions are lifted, a hybrid working pattern may be available, where business needs allow. Applicants can discuss what this means with the vacancy holder if they have specific questions.
Please ensure your profile on the CS Jobs portal is up to date and reflects your current status as a Civil Servant or External Candidate. Inaccurate or out of date details will impact the onboarding process and may delay your start date if you’re successful.
If you are an external candidate and not a Civil Servant, please note that you will start on the minimum pay that is being advertised.
If you are already a Civil Servant and your current salary is higher than advertised, please contact Government Recruitment Services on [email protected] who will assist you in undertaking a pay calculation in advance, so you can make an informed decision before accepting the post.
For more information about working for the Home Office, please visit Home Office Careers website.
A reserve list may be held for a period up to 12 months from which further appointment may be made.
Every day, Home Office civil servants do brilliant work to develop and deliver policies and services that affect the lives of people across the country and beyond. To do this effectively and fairly, the Home Office is committed to representing modern Britain in all its diversity, and creating a welcoming, inclusive workplace where all our people are able to bring their whole selves to work and perform at their best.
We are flexible, skilled, professional and diverse. We work to recruit and retain disabled staff and area Disability Confident Leader. We are proud to be one of the most ethnically diverse departments in the civil service. We are a Social Mobility Foundation top 75 employer.
New entrants are expected to join on the minimum of the pay band.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.
For further information please see the attached notes for candidates which must be read before making an application.
Existing Civil Servants should note that some of the Home Office terms and conditions of employment have changed. It is the candidate’s responsibility to ensure they are aware of the Terms and Conditions they will adopt should they be successful in application and should refer to the notes for candidates for further details.
Transfer Terms: Voluntary.
If you are invited to an interview you will be required to bring a range of documentation for the purposes of establishing identity and to aid any pre-employment checks.
Please see the attached list of Home Office acceptable ID documents.
Any move to the Home Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk
Reasonable Adjustments
If a person with disabilities is at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
- Contact Government Recruitment Service via [email protected] as soon as possible before the closing date to discuss your needs
- Complete the “Assistance Required” section in the “Additional Requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a language service professional
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section.
Feedback
Feedback will only be provided if you attend an interview or assessment.
Security
See our vetting charter (opens in a new window).
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Apply and further information
Contact point for applicants
Job contact :
Recruitment team :
Further information
principles, and wish to make a complaint, then you should contact in the first instance
[email protected]. If you are not satisfied with the response that you receive, then you can contact the Civil Service Commission.
