Customer Services Coordinator - Part Time

Customer Services Coordinator - Part Time Mountsorrel, England

Tarmac
Full Time Mountsorrel, England 22787 - 26625 GBP ANNUAL Today
Job description

Job Introduction

At Tarmac, ‘who you are’ matters. We want to get to know you. If you share our values and are proud of a job well done, collaborative in working well with others and ambitious to make things better, then have a read of what we have on offer.

We are currently looking for an experienced Customer Service Coordinator to join our friendly team based at Tarmac ‘The Hub’ in Mountsorrel, Quorn, near to Loughborough in Leicestershire. This role is commutable from Quorn, Loughborough, Leicester, Melton Mowbray, Shepshed, Syston, Ashfordby, Nottingham, Derby, Ashby-de-la-Zouch, Coalville, Oakham and the surrounding areas.

Due to the nature of the role, we are open to a potential hybrid working pattern on completion of training, this is a Part-Time position with the working days/hours being set.

Here at Tarmac, we are working hard to create a dynamic and inclusive environment and it’s important that our people come from a variety of different backgrounds, therefore prior technical experience isn’t always necessary for success.

Role Responsibility

You as a Customer Service Coordinator will work cross-functionally within our Customer Service Team; this will primarily include the day-to-day communications with our customers to provide the ‘face’ of Tarmac.

Your role as a Customer Service Coordinator will include (not exhaustive):

  • Ensure ownership on all your customer enquiries and orders, telephone and email, from initial contact to resolution
  • Ensure you are providing each and every customer with an enjoyable customer service experience, by providing a high level of customer care and attention at all times
  • Complete data entry and sales processing; you will maintain data entry protocols and carefully record other information throughout your day
  • Collaborate within the team to clarify facts, exchange information, or resolve enquiries and issues
  • Contribute to the continuous improvement of the business you're working for by identifying and taking ownership of opportunities for improvement to the processes you use, the services you will provide and the values you can add to the business
  • Input of accurate customer data into the CRM system
  • Liaise and communicate regularly with all relevant internal departments including but not limited to, Finance, Depot and Purchasing
  • As part of a wider, varied team to work and to deliver in-demand products, and as a result to deliver profit to the business with the support of colleagues, a team leader and manager
  • Building relationships with the key stakeholders in the account base – maintaining regular contact to Introduce new products and technologies to our customers
  • As the Customer Service Coordinator, you will be developing and demonstrating industry-leading product knowledge which will help you to attain and proactively keep abreast of new trends/products in the market by attending product and vendor training, researching and even self-study

The role of Customer Service Coordinator is a Part-Time position working pre agreed 2 full-time days and 1 half day with every 8th Saturday AM (Saturday is worked from home) – hours/days are non-negotiable

The role upon completion of successful training, will be a hybrid working position of which this is a set rotation

The Ideal Candidate

To succeed in the role of a Customer Service Coordinator the following is what we are looking for in a future colleague:

  • Confident in the use of IT systems
  • Positive and approachable in your manner
  • Able to pick up new systems quickly, with full training provided
  • Demonstrate first class customer service
  • A high attention to detail with a positive ‘can-do’ attitude
  • Great communication skills with the ability to demonstrate tenacity and resilience when working under pressure
  • Enjoy an extremely fast paced; team-based environment
  • A desire to grow and be successful

Why Tarmac

In addition to the role of Customer Service Coordinator we offer an extensive range of career development opportunities and industry-leading rewards, incentives, and benefits:

  • Bonus scheme
  • Enhanced holiday entitlement
  • Contributory pension scheme
  • Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
  • Access to our Employee Assistance helpline for free and confidential advice
  • Access to join our Employee Communities (employee networks) we currently have nine communities inc. (REACH) Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & Carers, Ability, Wellbeing, Female Voice, and Menopause
  • Training and development opportunities

Tarmac is an equal opportunity employer. We are committed to creating an inclusive work environment for all employees and actively encourage applications from all sectors of the community.

@Tarmac #Tarmac #Tarmaccareers #Customerservice #Salesaccountmanager #Customerservicescoordinator #Salesmanagement #Accountmanager #Customerservices

Customer Services Coordinator - Part Time
Tarmac

www.tarmac.com
Solihull, United Kingdom
Peter Buckley
$2 to $5 billion (USD)
5001 to 10000 Employees
Company - Private
Construction
Related Jobs

All Related Listed jobs

customer relations
Simpler Law Peterborough, England 60000 - 45000 GBP ANNUAL Today

Simpler Law Limited is looking for further additions to our well established, existing Client Team as a full time employed Field Based Customer...

Publicist
The Copy Club London, England 30000 - 35000 GBP ANNUAL Today

Be a social butterfly who knows about all of the events, film releases, home entertainment launches, national campaigns and holidays, red carpets and parties

clinic manager
Integra Partners Remote 105001 - 105000 USD ANNUAL Today

The Utilization Management Clinical Manager RN is responsible for the overall management of the Utilization Management department. This...

Tesco Colleague - Sutton Cheam Extra
Tesco Sutton, London, England Today

Making decisions that are right for customers, delivering routines in store that meet the needs of customers at the right time.

Senior Control System Engineer
Hitachi Energy UK Limited Stone, Kent, South East England, England 50454 - 76425 GBP ANNUAL Today

Fluent in spoken and written English - excellent communication skills with both internal and external teams and customers.