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Are you a customer service professional with an excellent interpersonal and problem-solving skills with flexible availability?

As the first point of contact you will provide a wellcoming, supportive and well-informed service to staff, students and visitors to the College.

You will deal with a wide range of queries, either face to face, or by telephone (including transferring to appropriate contacts elsewhere) and assisting in the resolution of problems.

You will liaise with Schools, Estates, Facilities, ITS, Room Bookings to ensure that the information i.e. room bookings, courses and services is readily available to assist current and prospective students, staff, visitors and members of the public.

You will require strong administrative skills, the ability to multitask with good organisational skills.

In order to be successful in this role, you will have significant, recent experience of delivering high quality front of house customer service / reception service.

You will need a good knowledge of health and safety legislation and procedures and, preferably, possess a certificate in Delivering Service Excellence.

You will need to be dynamic with a ‘can do’ attitude, enthusiastic, outgoing, a great communicator and listener and an excellent team player.

You must have flexible availability, as the shift pattern includes morning and afternoon shift during weekdays and long shifts at the weekends on a rotational basis.

Working as part of a team or by yourself, you will be able to demonstrate good customer care and possess the ability to assess problems quickly and be able to come up with practical solutions.

You will be the first point of contact for all inquiries and in case of emergencies liaising with fire brigade etc.; or providing First Aid etc.

Remuneration

Grade 4 of the College's London Pay Scale (1 FTE) which is £28,728 rising to £32,096 per annum which includes a consolidated Weighting/Allowance which applies only to staff whose normal contractual place of work is in the London area.

Pro rata for the 30 hours role (0.857 FTE) which is £24,620 rising to £27,506 per annum which includes a consolidated Weighting/Allowance which applies only to staff whose normal contractual place of work is in the London area.

Enquiries

If you would like to know more about the role please click on apply below or contact Edina Dudas, Support Services Manager, via [email protected].

If you have technical issues or difficulties using the recruitment portal please contact [email protected], providing your name and the job reference number of the position.