Customer Services Assistant Supervisor Gainsborough, England
Job description
Customer Service Assistant Supervisor
PING is a family-owned golf manufacturer, founded in 1959 by Karsten and Louise Solheim. The PING brand is synonymous with innovation, performance, quality and service and has a worldwide reputation for designing and manufacturing industry-leading, custom-fit golf equipment, while also being a highly regarded golf apparel brand.
PING Europe, based in Gainsborough, Lincolnshire, assembles and distributes golf equipment to the UK, Ireland, Europe, Iceland, South Africa and the Middle East. The European headquarters employs over 250 people in a range of different functions, including manufacturing, operations, marketing, sales and finance. The company is also the proprietor of the local golf club, Thonock Park.
A Customer Service Assistant Supervisor role has been created to assist the Customer Service Supervisor in leading a team of Customer Service Representatives at our head office in Gainsborough, Lincolnshire, as they provide support to our customers, Area Sales Managers and European Offices. This includes order entry, answering queries, and order amendments.
Essential duties and responsibilities:
- Assist the Customer Service Supervisor in leading the team of Customer Service Representatives.
- In the absence of the Customer Service Supervisor, allocate tasks and resources to ensure we maintain service and balance work evenly across the team.
- Handling incoming phone calls from all PING customers.
- Processing orders for hard goods, soft goods, and apparel.
- Provide support for UK Sales Representatives.
- Process online consumer orders and liaise with the consumer on inventory/payment/voucher queries.
- Provide support for European sales offices, distributors, and emerging markets.
- Maintain thorough knowledge of PING products, services, and the production process.
- Other duties as assigned.
Essential qualifications and experience:
- A proven education record to include a minimum Mathematics and English qualification.
- Computer Literate, experience using Word and Excel would be an advantage.
Personal qualities:
- Excellent telephone manner and interpersonal skills.
- Must be confident and possess the ability to work within a team environment but also to be at ease working on their own initiative, with minimum interaction from an immediate Manager.
- Ability to organise, schedule, and prioritise a variety of tasks for members of the team.
- Reliable, conscientious and a team player.
- Actively engage in the continuous development of professional knowledge.
Job Types: Permanent, Full-time
Benefits:
- Canteen
- Company pension
- Health & wellbeing programme
- On-site parking
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Gainsborough, DN21 1XZ: reliably commute or plan to relocate before starting work (required)
Work Location: In person
