Customer Services Assistant Manager Remote
Job description
We are looking for someone who fully embraces 'best in class' service to help manage our growing and friendly team. At Starlinks Global we pride ourselves on making a difference to our customers and to be a step above the competition in our quality, care and attention.
The role is Mon-Fri 9am-5.30pm with a 1-hour unpaid lunch-break.
Please note this is a remote role, so you must be comfortable working from home & have your own internet connection & office furniture (computer equipment will be provided by the company). Occasional travel into office/meeting location will also be required.
The responsibilities of the CS Assistant Manager include:
- Lead, motivate and support a team of CS Advisors to achieve their full potential
- Set & monitor their work schedules to ensure BAU tasks are completed within SL targets
- Act as an escalation point, to take ownership and be proactive in achieving solutions
- Ensure ‘best in class’ customer service is being delivered to our customers
- Liaise with external and internal contacts to provide support, being ready to influence the operation so necessary results are achieved
- Develop finger-tip knowledge of internal and external processes, keeping up to date with change
- Provide assistance to the CS Manager, dealing with escalations, projects, produce reports and attend meetings where required
- Provide annual leave and sickness cover to the CS Manager
- Willing to undertake any other duties in relation to the customer service team as may be reasonably required.
Essential attributes:
- 2+ years’ experience in Customer Service in a Team Leader or Assistant Manager role
- Genuine passion for customer care and a quality service
- Excellent listening, questioning and communication skills
- Ability to lead and motivate staff, coaching and mentoring them to achieve their full potential
- Ability to work under pressure, remaining professional and positive
- Pro-active approach to problem solving and decision making
- Attention to detail, checking systems and spotting discrepancies
- Ability to prioritise and multi-task
- Ability to handle escalations and projects without fear of challenge or change
- Flexible & resilient team player. You will be expected to adopt a sleeves-rolled-up attitude
- Proficient computer skills (Outlook, Word, Excel, Internet usage etc.)
In return for the right candidate, we can offer a salary of £30,000 and 25-days annual leave + Bank Holidays off. You will also receive full training and support from the CS Manager.
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Job Types: Full-time, Permanent
Salary: £30,000.00 per year
Benefits:
- Company pension
Schedule:
- Monday to Friday
Experience:
- Customer Service Team Leader: 2 years (required)
- E-commerce: 2 years (required)
Work Location: Remote
Reference ID: CS Assistant Manager
