Customer Services Assistant London, England
Job description
Do you have a passion for customer service and looking for your next role?
The Stage Media Company Ltd is dedicated to providing up-to-date news and services for the UK’s theatre, performing arts and book publishing industry. Its two weekly titles, The Stage and The Bookseller, are established leaders within their respective fields.
The Stage Media Company Ltd is seeking a Customer Service Assistant to join its marketing team. As a Customer Service Assistant, you will be reporting to the Customer Service Manager and assisting with various administrative and customer-facing duties.
The main purpose of this role is to assist with all incoming subscription customer service enquiries for The Bookseller and The Stage, resolving them to a high standard. Furthermore, you will aid the marketing team in subscription acquisition and renewal activity.
We require a personable, presentable and articulate person who has a passion for and demonstrable experience in providing exceptional customer service, displaying a high level of computer literacy: PC, databases, email and internet, word processing and spreadsheets.
Applicants must have a keen eye for detail, excellent communication skills and the ability to work using their own initiative and prioritise tasks. This role would also suit a person who enjoys a logical, flexible approach to problem solving to find the best solution to any issues.
The deadline for applications is January 31, 2023.
We are committed to Equal Opportunities in employment and welcome applications from all sections of the community.
If you have a medical condition or a need for an adjustment to our process, and you believe this may affect your ability to be at your best - please let us know so we can talk about how we can best support you.
Job Types: Full-time, Permanent
Salary: £22,000.00 per year
Benefits:
- Company pension
- Employee discount
- Life insurance
- Wellness programme
Schedule:
- Monday to Friday
Work Location: Hybrid remote in LONDON
