Customer Services Assistant Aberdeen, Scotland
Job description
Applications for this post are through completion of an Application Form which can be downloaded from our website at https://www.castlehillha.co.uk/about-us/jobs-with-us/.
Please note only applications received with a completed Application Form will be considered.
About Us:
A leading provider of affordable housing, based in Aberdeen, Castlehill Housing Association has been providing high quality, affordable homes throughout North East Scotland for nearly 50 years.
With over 2,000 properties throughout Aberdeen, Aberdeenshire and Moray, we meet the housing needs of a diverse range of people, whilst playing a significant role in improving our tenants’ quality of life.
Key Responsibilities:
The post sits under the Housing Support Services team, which aids the day-to-day operations of the Housing Management department.
The post holder will be expected to act as first point of reception for incoming calls, visitors and emails, provide general administrative support to the Housing Services Team and carry out routine financial tasks. Teamwork, communications and flexibility within the normal office opening hours, to cover sickness and holidays, are implicit to the role.
This will include:
- Operate switchboard, answering calls in professional manner, forwarding calls to appropriate person/voicemail or passing on messages by email, actioning call messages when appropriate.
- Receive and greet visitors courteously and efficiently and follow agreed sign-in/security procedures
- Process ingoing and outgoing mail as appropriate
- Process rent payments, and any relevant requested finance tasks.
- Advice potential tenants regarding digital lettings system, and process information and documents related to the database
- General administration duties such as provide a typing service of letters, reports, minutes, mail merges, questionnaires, newsletters, tables or posters as requested, and scan and file correspondence, photocopy, collate and distribute correspondence
- Other duties, such as Fire Warden, Housekeeping at reception.
About you:
You will be educated to Standard Grade level, including Standard Grade English, or equivalent, have previous relevant experience, including experience of working in a customer focussed, front line role. You have excellent customer care skills and telephone manner to deal with customers sympathetically signposting them to relevant information.
You process excellent IT skills, including proficient in Office 365 applications, basic numeracy and high attention to detail. You have the ability to work as part of a team, to use your own initiative, and able to effectively liaise with customers and colleagues.
The full description of the essential and desirable criteria for this role is available in the candidate pack and job profile on our website
www.castlehillha.co.uk/about-us/jobs-with-us
What we can offer to you:
- Contract: Part-time, Permanent
- Part-time hours: 20 hour per week on average on a jobshare basis – rota pattern:
Week 1: 24h per week / 8 hours per day (Wed-Fri).
Week 2: 16h per week / 8 hours per day (Thu-Fri).
- Salary: £14,729 per year
- Annual leave: pro-rata 28 days annual leave, plus 9 fixed public holidays - total 37 holidays per year.
- Training and development opportunities.
- We have a flexitime system available for this role.
- Pension scheme option with up to 5% employee and 10% employer contributions.
- Employee Assistant Programme is available to staff
If you think you’d like to join our team then please visit our website www.castlehillha.co.uk/about-us/jobs-with-usfor further details on the position and for information on how to apply.
For an informal chat regarding the post please contact HR at [email protected] organise this.
The closing date for applications is 18 May 2023 at 12pm. Interviews will be held on 25 May 2023.
Job Type: Part-time
Part-time hours: 20 per week
Salary: From £14,729.00 per year
Benefits:
- Flexitime
Schedule:
- 8 hour shift
- Flexitime
- No weekends
Work Location: One location
Application deadline: 18/05/2023
