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Job Title: Customer Services Assistant

Location: Musselburgh

Contract: Full-Time, Permanent

Salary: £20,000 - £22,000

AJ Connect is truly excited to be representing the Massimo Zanetti Beverage Group to appoint a driven and professional customer service assistant, reporting into the office manager.

Segafredo Zanetti is a world renowned authentic Italian coffee company with Segafredo coffee served in over 30,000 cafes and bars across the world. As part of the Massimo Zanetti Beverage Group, Segafredo coffee blends comprise the finest quality coffee beans produced on the group's plantations across Central and South America.

The role is to provide Customer Service and Sales Administrative support working closely with the Sales team and the whole of UK the business.

Key tasks and Responsibilities:

Customer Service

• First point of contact for all customer enquiries, sales orders, and machine issues
• Main point of contact for the setup of new customers on receipt of a completed new customer form
• Maintaining accurate customer records and contact information.
• Take ownership of complaints and ensure that these are resolved quickly.

Sales Order Management

• Manage the sales inbox and other sources of sales orders (Telephone/Website/Portals)
• On a daily basis, process sales orders for the UK business in Oracle
• Regularly review any unprocessed orders/ back orders and escalate to resolution.
• Creating invoices, ensure the invoices contain accurate information and reach customers in a timely manner.
• Process credit card payments in accordance with the CCH Policy

Machine Administration

• Log and action all service and breakdown enquiries
• Develop and maintain accurate machine recording keeping and tracing processes.

Credit Control

• Take a proactive role in managing and collecting debts of company debtors.
• Setting up terms and conditions of credit
• Manage and report the DSO.

General Administration

• Prepare all outbound post for despatch.
• Maintain a robust electronic filing and record keeping process.
• Ensure all processes and procedures are documented.
• Adopt a continuous improvement approach to all processes and procedures.

Skills and Experience required:

• 3 years’ experience of working in a customer service environment.
• Working knowledge of Customer Services, Payment, and order processing systems
• Positive and resourceful approach to solving issues.
• Highly organised with a methodical approach and with the ability to manage own workload.
• Strong MS Office skills
• Good spoken and written communication skills, an assertive but tactful manner
• A team player who integrates easily and communicates positively.
• Able to demonstrate initiative.
• Ambitious, seeks to improve personal performance.