Customer Services and Internal Sales Support Sandbach, England
Job description
Position Summary
Customer Services and Internal Sales Support:
The role involves dealing with incoming enquiries and quote requests, order processing and other associated administration tasks, providing unparalleled customer service.
The role is an exciting and rewarding position and is very much the “face” of the organisation involving the efficient handling of day to day incoming enquiries, orders and quote requests, whether this be via telephone, email or via the web.
One of the primary responsibilities will be to handle and process the incoming customer enquiries, especially in relation to customer delivery questions/complaints and this can mean liaising with the third party couriers and confirming ETA’s, PODs and updating contact details/rearranging.
The role also involves:
- Processing customer purchase orders by processing through Sage Accounts software and acknowledging the order/despatch date back to the customer via email and passing on internally to the operations and despatch team.
- Dealing with Monitoring the main email box and delegating email enquiries to other departments such as ‘technical’ and ‘accounts’.
- Acting in a supportive role for the Account Managers and Business Development Managers by preparing quotations and price lists and sending correspondence on their behalf.
You will need to be able to organise and prioritise activities, especially in busy periods and will require an eye for detail and a can-do attitude bearing in mind that much of the role is regarded as “the face of Quelfire” and customer emotions can run very high when they are chasing delivery ETA’s.
You will need to be a team player and prepared to contribute to team goals whilst having the ability to use your own initiative and to use the tools, systems and processes available to provide the most efficient and valuable service for both customers and Quelfire.
Qualifications and Experience
- An excellent attitude will be a key consideration and some experience in being responsible for customer service will be desirable.
Essential Skills:
- Excellent written and verbal communication skills.
- Attention to detail.
- Ability to work under pressure and to stay calm and collected when things don’t go to plan.
- A can-do and positive attitude.
- Basic computer skills including use of Office.
- Ability to work in a team environment and independently.
Desirable Skills:
- Experience in a customer service and sales role to bring new ideas to the company.
Key Roles and Responsibilities:
- Answering the main telephone line and transferring to relevant person/department.
- Handling incoming telephone calls, emails and web enquiries with regards to taking customer purchase orders, ETA and POD enquiries.
- Processing of customer orders on Sage, emailing order confirmations, taking card payments/checking bank for proforma payments.
- Handling and reporting of customer complaints and delivery issues.
- Other sales/customer service activities as required in times of heavy workload and/or to cover other team members’ absence such as sending invoices, entering information on carrier/courier systems.
Check out our company overview video: https://youtu.be/rjyukfl5-Yk
In the first instance, please send your CV to [email protected]
Job Types: Full-time, Permanent
Salary: £20,000.00-£25,000.00 per year
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Sandbach, CW11 3HT: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Expected start date: 11/09/2023
