Customer Services Advisor Abingdon
Job description
Avaliable Job Today
Want to be in at the start of something good?
We are looking for a committed customer service professional to join our Customer Service Team at South Oxfordshire and Vale of White Horse District Councils.
Salary: £24,760 - £28,917 per annum
Hours: Full time (37 hours per week)
Enhanced Annual Leave: 24 days per annum (plus bank holidays & some extra days between Christmas and new year)
Annualised Hours: The potential to work extra hours and take extra leave!
If you are an outstanding customer service professional who loves to work as part of a team to deliver a first class, professional and understanding service to assist customers with a wide variety of enquiries both face to face and by telephone/email, then you could be the person for this role. You’ll need to be a real ‘people person’ with a ‘can do’ attitude, willing to take ownership of customer enquiries and track down the answers – a bit of a detective really!
These are exciting times to be joining us, you’ll be in at the start of something new as we develop our new Customer Service Centre and implement new systems to support us in improving our customer experience.
If you’re flexible and eager to learn new things, then this role will give you that opportunity - over time you’ll be able to increase your knowledge and skills and take on enquiries about an increasingly broad range of services the councils provide. Being the first point of contact for your local council there’s always something new to learn – and every day is different!
Don’t know much about your local councils? Don’t worry we’ll make sure that you have all the training and knowledge you need to get you started and you’ll get great support from the team around you.
Your Skills
Do you have great communication skills and a customer service qualification or can demonstrate solid Customer Service experience? Do you have empathy for your customers, able to listen and help with solutions? Are you able to work under pressure at times, remain calm and professional always, and maintain your attention to detail? Do you like a mix of home and office working – able to work alone sometimes and also be a key part of a great team?
If you answered yes to the questions above, then you should apply for this opportunity at South Oxfordshire and Vale of White Horse District Councils. Your role will evolve over time as our customer service centre becomes established, initially you will be:
- Developing and maintaining a broad knowledge of the councils’ services to provide a “triage” first point of contact service for customers, face to face, by telephone or email
Taking ownership of each enquiry, managing customer expectations and resolving queries where you can in line with the councils’ ‘once and done’ principles
Taking payments from customers who are unable to use our online payments system
Setting up new customer accounts for the garden waste service, processing cancellations, moves etc as well as responding to a wide range of customer enquiries about the service
Promoting self-service by supporting customers with the use of telephones, self-serve terminals and web access points located within reception areas.
A full list of the important duties this role provides can be found attached within the Customer Services Advisor job description.
Thank you for taking the time to read our advert, we look forward to receiving your application.
Closing date: 13 April 2023
Interview dates: 25 April 2023
