Customer Services Advisor Wolverhampton, England
Job description
About us
Lefroy Brooks is a leading premium bathroom tap and accessory manufacturer whose goal is to offer beautifully designed, quality, world-class bathroom products with the service to match. Through our manufacturing business, we aim to inspire and reinvent the bathroom as the primary source of sanctuary and calm in the home.
We are looking for a Customer Services Advisor based in Wolverhampton, to assist in the delivery of offering a first class service in support of our Brand whether that is talking someone through an installation or advising them on the spare part they require for their product, and everything in between.
If you want to work within a great team that puts our customers at the heart of everything that we do, then please contact us.
Role outlined
- Answering technical questions via email and telephone from group companies, retailers and the end user.
- Identifying and selling spare parts that customer may require.
- Preparing quotations for special parts and spares.
- Inputting cash sales into the system and producing associated paperwork.
- Obtaining and packing parts for orders.
- Organising the daily post collection.
- Helping maintaining and updating Bill of Materials.
- Building relationships with internal and external customers both in person and on the telephone
What level of experience will I need
- Experience within Customer Service environment
- Strong communication and telephone skills
- Excellent attention to detail
- Strong literacy and numeracy skill
- Good multi-tasking skills
- Flexible approach & ability to adapt to change.
- Organisational skills
- Competent at using MS word and Excel
- A warm, caring and welcoming personality to our customers
- Self-motivated and team player
- Strong work ethic and the willingness to go the extra mile
Benefits working at Lefroy Brooks
- 22 days holiday, plus bank holidays
- Closure between Christmas and New Year, with a maximum of 3 days discretionary holiday
- Company pension scheme
- Life Assurance
- Cycle to work scheme
- On site parking
- Employee referral scheme
Apply now
Once we have received your application, we will arrange a call from our in-house recruitment team to discuss your interest in the role in more detail. If required, we can accommodate evening calls.
We work hard to make sure that Lefroy Brooks Diffusion is a positive and happy place to work. We believe everyone should be treated with respect regardless of their background and we are committed to the elimination of discrimination. All aspects of employment will be based on merit, competence, performance, and business needs. Qualified applicants will receive consideration for employment without regard to gender, race, class, economic status, ethnic background, sex, gender-identity, sexual orientation, age, political beliefs, disability, veteran status, or marital status.
We encourage all qualified applicants to apply.
Job Types: Full-time, Permanent
Salary: Up to £27,000.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- Life insurance
- On-site parking
- Referral programme
Schedule:
- Day shift
- Monday to Friday
- No weekends
Experience:
- customer services: 3 years (preferred)
Work Location: In person
Expected start date: 01/10/2023
