Customer Services Advisor

Customer Services Advisor Brierley Hill, England

Halfords
Full Time Brierley Hill, England 8.52 - 10.82 GBP HOURLY Today
Job description

Love all things motoring and cycling? Great with customers?

Your knack with customers and boundless enthusiasm for cars and bikes is what will lead you to success in this role. Ideally, you’ll already have some experience of fitting car parts and of cycle repair, even as a hobby. Either way, we have training in place to get you the skills you need – you’ll be delivering market-leading standards of service, after all

You’ll soon be working on customers’ vehicles in our car park and on bikes in-store, helping us wow every customer. This role delivers a wide range of fitting services, including car parts fitting, technology fitting, cycle building and cycle servicing. We’ll help you develop your practical problem-solving skills alongside your ability to work quickly and efficiently. Ideally, you already have Retail experience but if you can demonstrate experience of tailoring your approach in a customer focused sales environment, we can help you with the rest.

We invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it’s in Retail or elsewhere in the Group.

We know that everyone has different priorities at different stages of their lives, so we offer a wide range of rewards and benefits. As well as holiday and contributory pension, you can expect to enjoy:

  • 25% off most of our products in Halfords Retail stores and online
  • Amazing discounts of up to 60% on your garage bills at Halfords Autocentre
  • Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
  • At least 25% colleague discount at Tredz
  • Life assurance
  • Uniform
  • Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
  • Employee assistance programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
  • Fantastic Trade Price Bike Scheme - buy one bike per year from a range of bikes which have been significantly reduced
  • Option to join our Sharesave scheme: save to purchase shares at a 20% discount
  • Cycle2Work scheme
  • Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future
  • Health Cash Plan - claim cash back towards your healthcare costs and get access to health and well-being services

To be successful in this role you will need:

  • Experience of delivering great customer service, ideally in a retail sales environment
  • A proactive approach to helping customers and understanding their needs
  • Problem solving skills
  • Availability to work on a rota basis, including weekends

Ideally, you’ll also have the following:

  • Some knowledge and skills in car parts fitting and cycle repair
  • Some experience of working towards and achieving sales targets

We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.

Customer Services Advisor
Halfords

www.halfordscompany.com
Redditch, United Kingdom
Graham Stapleton
$2 to $5 billion (USD)
10000+ Employees
Company - Public
Automotive Parts & Accessories Stores
1892
Related Jobs

All Related Listed jobs

Research Associate – IHCEA
CHAP - Crop Health and Protection Dundee, Scotland 27986 - 39000 GBP ANNUAL Today

Support the planning and coordination design of experiments based on project requirements with the Sector Lead. Sowing, propagation, and transplant of crops.

Portfolio Manager- ID 2023 5998
Scottish Government Edinburgh, Scotland 52355 - 65276 GBP ANNUAL Today

You will be required to motivate and develop a team of 6 procurement staff. You will be required to engage with and influence senior management and stakeholders

Edinburgh Fringe Street Team
Strip Light Ltd Edinburgh, Scotland 12 - 15 GBP HOURLY Today

Pay is 12 - 15 per hour, depending on the show and commission, plus lots of free tickets to shows. Shows run between 1.25pm and 8.30pm with various shifts to

Retail General Manager
Straight Line Retail Recruitment Tonbridge, England 50000 - 56000 GBP ANNUAL Today

Profitable and stable but always looking for new ways to delight their customers, theyve maintained their position in one of retail's growth markets and have

Air Conditionign & Refriageration Service Manager
Bennett & Game Recruitment Caerphilly, Wales 50000 - 55000 GBP ANNUAL Today

Reacting to client queries and resolving complaints, problems in a timely manner. Day to day management and handling of client requests.