Customer Services Advisor United Kingdom
Job description
Do you want to come and help us solve the housing crisis in the East of England? We’re a social housing provider with a genuine commitment to Equality Diversity and Inclusion. Not only would you be doing a really rewarding and worthwhile job, but you will also receive a competitive salary and a great range of benefits for doing it.
Our people and our customers are at the heart of everything we do here at Flagship Group. We have a set of values that we all work towards to ensure that we achieve our purpose of providing homes and creating sustainable communities. Those values include Great People Doing Great Things, Relentlessly Improving Performance, Spending Money Wisely and delivering excellent customer service.
We are pleased to share 3 opportunities to join Flagship Group’s Customer Services Team, as Customer Services Advisors. We are recruiting for two Fixed Term Contracts, for one year duration each and one permanent job. All 3 jobs are working 37 Hours per week; Monday to Friday.
These jobs can be based in either East Dereham or Bury St. Edmunds. The role comes with Agile Working and Flexible Working will be considered.
In this important role as a Customer Services Advisor, you will be the first point of incoming contact for our customers. Responding to internal and external customer queries in a timely, efficient, sensitive and courteous manner. You will also make outbound calls to customers and outside agencies.
Applications are welcomed for the role of Customer Services Advisor from those with previous experience of working in a customer focussed environment. Educated to GCSE standard, in Maths and English and able to work multiple IT and digital systems, you must be able to work in a flexible way to accommodate change, for continuous service improvement.
Whilst not essential, the ideal candidate will have a NVQ in customer care or equivalent.
In return we offer a competitive salary and benefits package that includes:
Ø Competitive Salary of £23,278.92 per annum.
Ø 25 Days Annual Leave increasing to a maximum of 28 days with length of service.
Ø Buy and sell up to 1 weeks Annual Leave.
Ø Flagship Rewards Scheme.
Ø Death in Service Benefit.
Ø Company Sick Pay.
Ø Agile Working Environment.
Ø Employee Assistance Programme.
Closing Date: 12.07.2023. Interview Date: Via MS Teams on 19th or 20th July.
To apply please click "Apply on Company site". You’ll be taken to our company website, where you can see the attached Job Description, for responsibilities and requirements details and then please click ‘’Apply online’’. You will be asked to fill in some basic personal details, to attach your CV and provide a supporting statement, outlining why you’re the right person for the job; please quote Reference Number 0592 and state that you are applying to be a Customer Services Advisor, in your statement. Please state if you are applying for the permanent, fixed-term contract or for either? If you’d instead prefer to send us a 3 minute video supporting statement, please share the video’s link in the supporting statement box.
We offer anonymised shortlisting, any identifying personal details will be hidden; if you wish to be anonymous, please ensure that you don't include identifying features in your free text responses or attachments.
For a full list of list duties and criteria for the role and to access a copy of the Customer Services Advisor job description please go to the following site and search for by job title: https://www.flagship-group.co.uk/careers/join-our-team/
Applications may be reviewed, and candidates invited to interview ahead of the close date.
We regret that we are only able to contact shortlisted applicants. If you have not heard from us within 14 days of the closing date, your application has been unsuccessful.
No Agencies please.
Customer Services Advisor – Reference Number 0592
Job Types: Full-time, Permanent, Temporary contract
Contract length: 12 months
Salary: £23,278.92 per year
Benefits:
- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- Life insurance
- Referral programme
- Sick pay
- Store discount
Schedule:
- Monday to Friday
Work Location: Hybrid remote in Suffolk., IP32 7GY
Reference ID: 0592
