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Job description

• To be responsible for a caseload of complaints and member’s enquiries for the Housing Needs and Strategy, Homes and Communities and New Build directorates under the Corporate Complaints Procedure.
• To regulate the quality of complaints and member’s enquiry responses, ensuring they are responded to comprehensively and within the timeframes set out within corporate procedures.
• To be responsible for problem solving and ensuring responses to complaints are appropriate, timely and, where possible, prevent the escalation of the complaint.
• To issue determinations in relation to complaint outcomes, with a focus on early dispute resolution.
• To ensure that the department offers a customer-focused response to complaints and representations from complainants, the public and other agencies.
• To act as the customer-facing point of contact for complaints, member’s enquiries and service requests.
• To cover the administrative duties associated with the Customer Solutions team when necessary.

Rate: £21.60 Umbrella

Job Types: Full-time, Temporary contract
Contract length: 6 months

Salary: £21.60 per hour

Schedule:

• Monday to Friday

Experience:

• customer service: 1 year (preferred)
• Local authority: 1 year (preferred)

Work Location: One location