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We are currently recruiting for a number of Customer Service professionals to join friendly team based at our site in Frating, Colchester for a period of 18months.

What’s the role?

As a Customer Services Advisor, you will play a vital role within our supportive Customer Services team ensuring our customers always receive the highest level of care. In return, you’ll have the opportunity to be trained in different skill sets to help you grow & progress your career with us, and go the extra mile for our customers.

Bring your empathy & attention to detail in return for a flexible atmosphere with hybrid working options and no weekends! With care and great communication, you’ll have a positive impact on our company, customers & our reputation.

Key Responsibilities

Who we’re looking for

• You’ll need to be confident communicating over email and have had experience doing this in the past whether in a previous customer service role, or an administrative environment
• You’ll need to be able to work independently and confidently as part of a wider team, although support is always there when you need it
• You’ll have a great eye for detail as you’ll be dealing with lots of information at any one time
• Great organisational skills are a must, as well as the ability to manage your own workload and prioritise tasks as necessary

What’s most important to us is that you are eager to learn, can easily pick up on details, and that you go above and beyond to meet our customer’s needs. In return you’ll receive excellent training, and we’ll give you all the tools you’ll need to succeed.

If you’d like to apply for this vacancy, please submit your CV and Cover Letter by midnight on Thursday 7th September.

About Penguin

We’re the UK’s largest publisher; made up of some 2,000 people and publishing over 1,500 books each year. Our doors are open to all kinds of talent. In a constantly evolving industry, we work hard to stretch the definition of the word publisher. Here, you’ll work with a breadth of talent who all play their part to make each of our books a success. Together, we make books for everyone because a book can change anyone.

Starting salary: £22,318, plus bonus and benefits.

Competitive benefits package: Our people are the heart of our business, and we work hard to support a culture of responsibility and recognition.

Our benefits include:

• 
  Financial – discounted shopping, season ticket loan, rental deposit loan

• Wellbeing - healthcare cash plan, employee assistance, gym loan

• Lifestyle – taste card, tech scheme, free and discounted books

For our full benefits list please visit: https://www.penguinrandomhousecareers.co.uk/what-we-offer/

Hybrid working: We’re experimenting with a hybrid way of working that suits the needs of each team. While our offices across the UK are places to connect, collaborate and celebrate with colleagues, we recognise that flexibility around where you work is just as important. For this role, you will be based at our site at Frating - where free parking is available onsite - but home-working is available and can be discussed at interview. Interviews will be held on site at our Frating office.

The recruitment process: You can read about our recruitment process at https://www.penguinrandomhousecareers.co.uk/how-we-hire/

As a Disability Confident Committed organisation, we offer interviews to candidates with a disability who meet the essential criteria for the role, and opt-in on their application form. There may be times when the volume of applications means we cannot take all eligible candidates to interview.

We encourage you to tell us about any reasonable adjustments you may need by emailing [email protected]. Remember, you only need to share what you are comfortable to for us to support your request.

Please note, we are not able to accept agency CVs for this role. Any CVs sent speculatively will not be eligible for a fee.

Our employees are the heart of our business. We have a range of benefits to reflect our commitment to our employees, some of which are:

• 27 days paid holiday entitlement in year one (plus bank holidays), increasing a day each year up to 30 days
• Medical cover
• Life assurance
• Cycle to Work scheme
• Discounted gym membership
• Generous pension scheme
• Summer working hours (role dependent)
• Volunteering policy and charity matching
• Employee Assistance programme
• Mentoring programme
• Extended gender neutral parental leave
• Access to free and discounted books and eBooks across Penguin Random House UK
• Each site has trained mental health first aiders
• We plant a tree for every new employee to our business

Our creativity is inspired by different perspectives, so we want our culture to be one of belonging, where everyone feels welcome and where differences are celebrated.

As a Disability Confident Committed organisation, we're part of the offer an interview scheme. This is where disabled applicants who meet the essential criteria for the role can opt in to get to the next recruitment stage. There may be some situations where volume of applicants means we can't take all eligible candidates to interview.

We want to make sure disabled applicants can be their best at each step of the recruitment journey. If you need adjustments during the application process, we encourage you to get in touch with us at http://[email protected]. Remember, you only need to share what you are comfortable to for us to support your adjustment request. Find out more about our approach here: http://www.penguinrandomhousecareers.co.uk/applying-for-roles-with-a-disability

We partner with The Book Trade Charity, who provide financial assistance for people looking to get into the publishing industry; you can find more information and talk directly here: https://btbs.org/grants

Please note, we are not able to accept agency CVs for this role. Any CVs sent speculatively will not be eligible for a fee.

Company: Penguin Books Limited

Country: United Kingdom

State/Region: Essex

City: Frating

Postal Code: CO7

Job ID: 263516