
Customer Services Account Manager Hemel Hempstead, England
Job description
WERE SERIOUSLY INTO HEALTHY SKIN.
AND SO ARE OUR BRANDS.
WE ARE THE HOUSE OF BRANDS
We are the home of scientifically proven, planet-positive skin health brands. Leading the way with science, innovation, and knowledge, we are proactively transforming how people feel in their skin.
Our founders David and Tracy have a pioneering vision to pro-actively transform the beauty industry through science, innovation, and education. This has led the way to better, scientifically proven, long-lasting results in skincare, and better business success for salon professionals and brand partners.
Uniquely, our brands work together as a whole to provide Feed, Fortify, Finish skincare solution. Advanced Nutrition Programme™ to feed the skin from within, Environ® to fortify the skin and et a. to finish. Eventis technology to supports and enhances the journey to 100% skin health.
The iiaa is more than skincare. Its award-winning skin health. And its overall health. Its looking great on the outside and feeling even better on the inside. Its a confidence that comes from embracing whoever you are, whatever your age.
NEW Advanced Nutrition Programme Skin Youth Biome has been awarded as the winner of Best New Skin Product Supplement in Marie Claire Skin Awards 2022.
Tatler titles Skin Accumax as Best Sustainable Supplement
Tatler titles Environ Focus Care Moisture+ HA Hydrating Serum as Best Green Packaging
About this role
Our Account Manager / telesales team are responsible for growing our existing salon / spa and clinic accounts through building and maintaining strong B2B relationships over the phone.
The ideal candidate will be extremely sales driven and personable with a great telephone manner.
On a day-to-day basis you will be processing orders, tracking and monitoring the performance of your designated account areas as well consistently identifying sales opportunities to grow your accounts.
This would be an ideal role for someone who has experienced great success in selling cosmetics on counter in customer facing role and is looking to move into an office based sales position.
Key Responsibilities
- Building productive relationships over the phone with your designated accounts
- Managing your allocated accounts, communication and time effectively to ensure youre achieving the most from your day
- Calling to update your accounts and sell through on all new monthly promotions and launches
- Achieving your monthly targets and KPIS
- Identifying opportunities to grow your accounts with the help of upselling, link selling and cross promoting the full range of iiaa offerings
- Working collaboratively as part of the sales team to deliver excellence in customer service
Desired Skills and Experience
- A beauty enthusiast with experience in selling beauty products either B2C or B2B
- A people person who really loves to interact with people over the phone
- The ability to build quick and effective rapport with customers and colleagues
- Sales driven and determined to achieve a range of monthly targets and KPIs
- A resilient and flexible character with great interpersonal skills
- Confident in using Microsoft Outlook, Excel and Word
Whats in it for you?
- 25 days annual leave, rising the longer you stay with us
- Three additional holiday days over the festive period
- A monthly allowance to spend on our products, plus additional discount
- Free annual eye test at Vision Express
- Cycle to Work scheme
- Recommend a friend scheme: we reward you for bringing people into our business
- Travel card loan
- Excellent opportunities to grow and move within the company
Feel like youre a good fit? Apply now.
We are committed to creating a work environment that doesnt discriminate against age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation
