Overview

Enterprise Rent A Car have an exciting opening for Customer Representative to join our Vehicle Repair and Service Maintenance Repair Team

It's great that you're thinking about joining us….. But first, you should learn a little about who we are and what we stand for.

Enterprise Holdings is a family-owned, world-class portfolio of brands. A global network that covers nearly 100 countries, nearly 80,000 dedicated team members, and more than 1.7 million vehicles taking customers wherever they want or need to go. Any way you want to think about it, we lead the transportation service industry.

How did we get here? The fact is, we owe our success to our people. That's why we empower everyone on our team with opportunities for promotion and growth. Our mission, along with our uncompromising commitment to customers, has made Enterprise a genuine success story and a truly special place to work.

This position can be home (providing the candidate meets the home working policy requirements), or office based depending on the candidate’s situation.

To be eligible for homeworking;

Your working space must be free from distractions
Your working space must be a private space, that can be separated by a door from the rest of your home
Care arrangements must be made for any dependents
The Internet supply must be hard wired (not Wi-Fi)

The VR Team deliver World Class vehicle repair solutions for the Enterprise fleet and our customers that ensure vehicles are repaired and maintained with the right safety, speed and spend whilst exceeding customer service expectations by having an unwavering commitment to our employees, a focus on operational excellence and by leveraging our global innovation and expertise.

Hours: Monday to Friday 8am to 5pm
Salary: £21,700.00- £25,400.00 per annum depending on experience

Responsibilities

Daily management of booking in and mobile estimate dates to reduce third party intervention and drive down leakage.
Ownership of our RTA recovery partner processes and management of all vehicles in storage to minimise days in storage
Being a key point of contact for the non-network repairer process to ensure maximum conversion into our approved network.
Form close links with the in-house teams to ensure our key repair customers are receiving everything they need from our repair process
Be a centralised point of contact for Enterprise teams into our repair operations and supply chain
Supplying documents to internal departments and our customers where required
Producing management information to our repair customers
Overseeing all repair supply chain complaints

Service Repair

The SMR team sits within the Service Operations department being responsible for fleet compliance, cost control and SMR efficiencies from initial work authority to invoice and in turn statement management and reporting. We are responsible for and support the compliance and SMR spend of our EHI business lines inclusive of Enterprise Car Club, Flex-E-Rent, Exotic & HGV fleets.

Qualifications

The ideal candidate will need to display the following:

Strong ability to multi-task and prioritise within a fast-changing environment.
Team player but still be able to work autonomously and who is able to work closely with various stakeholders both inside out outside of Enterprise.
Strong IT skills especially with Excel to enable accurate reporting is produced
Strong verbal and written communication skills.
Self-motivated and possessing a positive attitude.
Excellent customer service attitude and skills
The ability to problem solve and provide realistic solutions

Please note that all applicants must have the ability to pass a security check involving financial probity and basic criminality

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