Customer Service - Technical Slough, Berkshire, South East England, England
Job description
Technical Coordinator
Competitive salary and benefits package
Dulux Tinting Services
Slough, SL2 5DS
Having gained excellent customer services skills, you are ready to join a business that is a world expert in making coatings. Operating in over 150 countries, AkzoNobel is home to Dulux, the UK’s favourite paint, and has been awarded Top Employer status in the UK and Europe. We are now recruiting a Technical Coordinator to act as the coordinating support and key contact between the external customer, AkzoNobel and the DTS Field Service Engineers
Technical Coordinator – The Role
- Respond to telephone calls & e-mails from customers regarding issues with their colour mixing system.
- Create notifications/orders on our SAP system.
- Attempt to resolve the issue via telephone or network.
- If required release tasks to the Field Service Engineer.
- Prioritise Service Engineer call outs.
- General administration
- Follow Company processes & procedures.
Technical Coordinator – About You
- Experience of working in Customer Service
- Proactive attitude
- Committed to providing excellent customer service.
- Able to prioritise workload & work to deadlines.
- Strong communication, IT & interpersonal skills.
- Experience of general clerical work
- Working knowledge of Excel
- Enjoys a collaborative working environment where supporting colleagues is key.
Technical Coordinator – What Is In It For You
We offer great personal development opportunities and roles with breadth, depth of scope and impact. We also offer comprehensive packages including:
- Competitive Salary (depending on experience)
- 25 days holiday excluding bank holidays
- Income protection
- Staff discount at Dulux Decorator Centre stores
- Employee Assistance Programme
- Employee Life Assurance
- Company pension
- Product discounts
- Flexible benefits scheme offering benefits including Gymflex, retail card, dental cover and more!
Technical Coordinator – How to Apply
We have been inventing the future for more than two centuries and need people like you to be part of the team. Apply online via the link and we will get right back to you.
We are advocates of a healthy work life balance and mental wellbeing.
Job Types: Full-time, Permanent
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- Life insurance
- On-site parking
- Private medical insurance
- Referral programme
- Sick pay
- Store discount
Schedule:
- 8 hour shift
- Holidays
- Overtime
Work Location: One location
