Customer Service Team Member

Customer Service Team Member Newbridge, England

Edinburgh Leisure
Full Time Newbridge, England 19242 GBP ANNUAL Today
Job description

Customer Experience Team Member

Salary – £19,242 per annum, pro rata

Part-time – 16 hours per week (Friday and Saturday)

Location – Edinburgh International Climbing Arena, Ratho

Become a proud team member of Europe’s largest indoor climbing arena and help us provide an unforgettable experience to every visitor. Our state-of-the-art facility is a great adventure destination, a world-class attraction that offers adrenaline-rushing fun for children and adults. We are looking for an outgoing, positive, and energetic individual to join our front-of-the-house team as Customer Experience Team Member.

As a first point of contact, you will be responsible for:

  • Creating a welcoming and fun environment for all customers and employees.
  • Responding to customers’ questions and enquiries in person, over the telephone, and by email in a friendly and efficient manner.
  • Processing and administrating activity bookings, taking payments, issuing invoices, and using every opportunity to maximise sales.

Our ideal candidate will be:

  • Able to demonstrate exceptional customer service with experience in customer-facing roles in the leisure, hospitality, or retail industry.
  • Enthusiastic individual with strong organizational skills and ability to the juggle multiple demands simultaneously.
  • Great listener with excellent interpersonal and communication skills and the ability to relate to people of all ages.
  • Decisive, fair, and consistent problem-solver, able to organise and prioritise workload effectively and find answers to every question.

In return we offer:

  • FREE membership across all our centres with access to fitness classes, gyms, and swimming pools
  • Opportunities for training, career growth and development
  • Generous holiday allowance (32 days, rising with service up to 40 days)
  • Shift work which may fit around other commitments
  • Cycle-to-work scheme
  • Paid sick leave
  • Company pension
  • Access to discounts with a huge number of retailers (saving money in cinemas, restaurants, clothing, and electronics shops, on insurance and healthcare and much more)

Please note: you must be able to commute to Edinburgh International Climbing Arena: Ratho, South Platt Hill, Newbridge, EH28 8AA.

Closing date: 23rd April 2023

Assessment date: 27th April 2023

Registered Scottish Charity No: SC027450

Job Types: Part-time, Permanent

Salary: £19,242.00 per year

Benefits:

  • Additional leave
  • Bereavement leave
  • Casual dress
  • Company events
  • Company pension
  • Cycle to work scheme
  • Discounted or free food
  • Employee discount
  • Employee mentoring programme
  • Enhanced maternity leave
  • Enhanced paternity leave
  • Free fitness classes
  • Free parking
  • Gym membership
  • On-site gym
  • On-site parking
  • Sick pay
  • Store discount
  • Wellness programme

Work Location: One location

Customer Service Team Member
Edinburgh Leisure

www.edinburghleisure.co.uk
Edinburgh, United Kingdom
David Milne
$25 to $50 million (USD)
501 to 1000 Employees
Non-profit Organisation
Sports & Recreation
1998
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