Customer Service Team Leader Stafford, England
Job description
We are currently looking for a Customer Service Team Leader to join our team.
Our vision is to improve and modernise our service so that we can deliver a high standard of customer service to our residents.
People helping people is at the heart of what we do, and we aim to support out residents to help themselves and one another to improve our community and act on the things that matter most to them.
We transform the relationship between residents and their Council - putting more power in their hands and be more responsive to their needs. We aim to help residents do the things they need to do as simply as possible.
No day is ever the same and if you thrive under pressure and have a passion for people, then we want you to apply!
Main Responsibilities
You will be responsible for the direct line management of a team of Customer Service Supervisors. Your leadership skills will support them in contributing to the success of the team.
You will provide essential support to the Customer Service management team, to:
- identify and design new services
- transform the way we do things, working smarter to deliver value to the residents of Staffordshire
- drive performance; and much more
Working as part of a team we expect you to use your voice to share your insights into how we can do things differently and innovate Customer Services.
The Ideal CandidateWe are looking for someone who:
- thrives under pressure
- has a strong ability to lead and motivate a team
- has a distinctive voice and is able to challenge others and maintain personal integrity
- understands the value of a diverse and effective team; and
- has a wide understanding of Customer Service principles and telephony
We are no ordinary county council:
Our Values:
The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.
Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:
We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.
We look forward and race ahead - that goes for your career too.
Our benefits:
We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.
In addition to your salary, as a member of staff, you will have access to a range of benefits.
Our recruitment process:
As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.
Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities
As part of our commitment as a Disability Confident employer, a Silver Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post.
