Customer Service Team Leader West Midlands
Job description
Are you an experienced Customer Service Team Leader, looking for a new challenge? If so, then this could be the perfect role for you. We are looking for someone with an enthusiastic and positive outlook to join our client's Customer Service Team in Rugby on a basis and take on the role of Team Leader. This is a great opportunity to work in a highly rewarding and stimulating environment. The role requires someone with a positive attitude and the ability to motivate and encourage team members to reach their full potential. You will be responsible for leading and developing the Customer Service team, ensuring that customer service is of the highest standard, along with monitoring of KPIs & dealing with any escalations. The ideal candidate will have: Previous experience of leading a team (Min 2 years) Previous experience in a customer service environment Excellent interpersonal and negotiation skills with ability to influence Proficient experience of working with SAP Microsoft office and Outlook No qualifications required for this role, further on the job training will be provided. Working Monday – Thursday 08:00-16:30 Friday 08:00-13:00 In return, our client offers a competitive salary and the opportunity to become part of a successful team with offering the following benefits: 29 days holiday (plus statutory days) Westfield Health Cash Plan & Private Surgery Choices Employee Assistance Programme (Counselling Support) Aviva Pension (company contributes 1.5 x amount up to max 6% - i.e. employee pays 6%, company pays 9%) Life Assurance x 3 times salary (if a member of pension scheme) If you feel you have the necessary skills and experience, and you are looking for a new challenge, then we would love to hear from you. Please use the link to apply today or email your CV Industria Personnel Services
