Customer Service Team Leader Glasgow, Scotland
Edrington
Full Time
Glasgow, Scotland
32400 - 36000 GBP ANNUAL Today
Job description
Requisition Id: 1821
Location:
Glasgow, Scotland, GB, G2 2LD
About Edrington
Edrington UK is the UK’s number one whisky supplier. As part of the global Edrington group it is responsible for the sales, marketing and distribution of global brands such as The Macallan, Highland Park and The Famous Grouse in the UK marketplace. As a distribution partner of Beam Suntory, Edrington UK also represents many of its brands in the UK, including Courvoisier, Laphroaig, Maker’s Mark and The House of Suntory range of Japanese craft spirits
With offices in Glasgow and London, Edrington UK’s customers range from major supermarkets and online retailers to the country’s very best bars, pubs and restaurants. At Edrington UK, we pride ourselves in being a people-first organisation. We have been recognised as one of the UK’s Best WorkplaceTM, as well as an official Great Place to Work for Women and Great Place to Work for Wellbeing.
Remuneration and Package
- Salary £32,400 - £36,000 per annum
- Annual Bonus
- 37 days holiday + 4 Giving More Days
- Attractive pension
- ShareSave scheme
- Private Healthcare
- Flexible working
- Global wellbeing programme
Position Summary
Due to an internal promotion within Edrington UK, an exciting opportunity has become available for a Customer Services Team Leader on a permanent basis, reporting to the Customer Operations Manager. This role is responsible for leading the Customer Services team, and enabling them to ensuring all aspects of customer orders are fulfilled, across the whole Edrington UK portfolio of brands, delivering world class customer service to a wide range of UK based customers. The Customer Services Team Leader will ideally have some previous line management experience, be a team player, supporting their peers and colleagues in the wider Supply Chain team in delivering our mission: Excellent execution to the point of purchase.
Job Description
Key responsibilities of this role include:
- Line manage up to 5 team members, inclusive of training and development and performance management
- Build and maintain effective relationships with both internal stakeholders and external customers and logistics partners
- Inspire Customer Services team towards exceeding key performance indicators on customer orders and claims management
- To lead or participate in supply chain continuous improvement projects and customer initiatives
Skills and Experience
To succeed in this role you will have sound experience within a customer service environment. You will have strong organisational and prioritisation skills, as well as excellent written and verbal communication skills. The successful candidate will have a curious mind and be confident in challenging the status-quo. They will also be comfortable in leading a team through periods of change.
This is a hybrid role, requiring the successful candidate to work 50% of their working week from home and 50% from the office, located in Glasgow city centre.
Employee Value Proposition
At Edrington, you will experience an incredible culture based on respect and giving more. We are exceptionally passionate about our brands and genuinely care about our people, continually investing in their development and wellbeing. Join Edrington and make a world of difference.
Closing Date
The closing date for this role is Tuesday 27th June.
Edrington
http://www.edrington.com
Glasgow, United Kingdom
Scott McCroskie
$500 million to $1 billion (USD)
1001 to 5000 Employees
Company - Private
Food & Beverage Manufacturing
1861
