Customer Service Specialist Manchester, England
Job description
CUSTOMER SERVICE SPECIALIST / MANCHESTER CITY CENTRE / HYBRID/ £21K PLUS BENEFITS
WEX Inc. is a leading provider of business to business physical, digital and virtual card payment solutions.
WEX is a fleet, corporate and health payment solutions provide its customers – comprising small businesses, large fleet and corporations – with unparalleled security and control across a wide spectrum of business sectors. We are executing against a multi-pronged growth strategy that enables us to maintain our leadership position and we hire people who share our passion for continuous innovation, client service and process improvement.
WEX currently has a requirement for a number of Customer Service Specialists to join a rapidly expanding team supporting customers across Europe. As past of the Customer Service team, you will be supporting a wide range of operations teams across Europe, undertaking a wide variety of tasks that are required to maintain the business supporting a growing Fuel Card Business.
Knowledge & Skills Required
- Previous experience of working across a range of systems
- High attention to detail
- Ability to multitask
- Excellent communication skills – written and verbal
- Ability to work off own initiative – this is not a scripted CS role!
- Taking ‘ownership’ of problems
- Ideally experience of working in a ‘Customer Service’ position previously but not necessarily the norm!
- Flexibility to provide cover assistance to other positions within the team
- Professional approach to work- note this is a B2B environment not B2C
What’s on offer?
- Competitive salary of £21K
- Monday to Friday – 37.5 hours – NO EVENINGS OR WEEKENDS
- Fixed term contract with opportunity of becoming perm
- Hybrid working with a minimum requirement to go into our Manchester City Centre office 2 days per week
- Fantastic work-life balance
- Company pension & life assurance scheme
- Generous holiday allowance of 25 days plus bank holidays
- Holiday purchase scheme, the ability to get an additional 5 days annual leave per year
- Life assurance, company sick pay and pension scheme
- Employee discount platform
- Incentives schemes, companywide and departmental
- Continuous training, coaching and development within a helpful and encouraging environment
- Career progression opportunities
Essential Duties and Responsibilities
- Providing accurate logging onto multiple databases on every customer query
- Dealing with inbound calls – with a wide range of queries
- Data entry tasks for customers
- Investigations and dealing with large numbers of email enquires over a range of platforms
- Resolving and identifying issues across multiple channels
- Looking after live chat facilities
- Liaising with various departments to ensure that all customer receive the best possible service and in a timely manner
- Production of customer record and files
WHATS NEXT?
If you believe that you have the skills and passion to be part of WEX then please apply today and we would love to hear from you!
Job Types: Full-time, Fixed term contract
Salary: £21,000.00 per year
Benefits:
- Company pension
- Employee discount
- Private medical insurance
- Work from home
Schedule:
- Day shift
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Manchester, M2 3HR: reliably commute or plan to relocate before starting work (required)
Work Location: Hybrid remote in Manchester, M2 3HR
